Kayla Wiley
Jacksonville,FL
Summary
Patient care technician with experience supporting fast-paced emergency department teams through registration, chart updates, call light response, and bedside care. Brings hands-on experience with vital signs, EKGs, specimen collection, admissions, discharges, and transfers, along with clear communication across clinical and front desk tasks.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Patient Care Technician/Receptionist
HCA Orange Park Medical Center Emergency Room Department
Jacksonville, Florida
07.2023 - Current
- Registered patients using medical center intake forms and electronic records systems.
- Monitored vital signs and reported changes to emergency department clinical staff.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided hygiene, comfort, and mobility support for emergency department patients.
- Assisted with EKG testing and specimen collection in fast-paced HCA emergency workflows.
- Coordinated waiting room flow with nurses and emergency room personnel to optimize patient throughput.
- Directed incoming calls to appropriate clinical staff, ensuring timely response to patient inquiries.
- Reviewed and updated patient charts to ensure accuracy and completeness. and maintained accurate front desk documentation.
- Obtained patient signatures on registration forms and consent documents. and explained basic registration paperwork.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Supported patient admissions by preparing necessary documentation and coordinating with staff., discharges and transfers.
Package Handler/ Supervisor
United Parcel Service
Jacksonville, Florida
04.2019 - Current
- Supervised UPS package handlers in efficient loading, sorting, and scan verification to ensure timely processing.
- Coordinated daily work assignments across preload and delivery operations.
- Monitored parcel flow through conveyor systems and loading docks to maintain operational efficiency.
- Trained new handlers on safety rules and warehouse procedures.
- Provided guidance and assistance to team members regarding operational processes and procedures.
- Inspected packages for damage, labeling errors, and shipment accuracy.
- Inspected incoming shipments for damaged goods or missing items, reporting findings to management to facilitate swift resolution.
Front Desk Agent
Homewood Suites
03.2021 - 07.2022
- Managed reservations, cancellations, and room changes using hotel booking systems.
- Resolved guest questions and requests with prompt, courteous front desk service.
- Greeted Homewood Suites guests and completed check-in and check-out procedures.
- Coordinated with housekeeping and maintenance on room status and guest needs.
- Answered phone calls and directed inquiries to proper hotel departments.
Delivery Driver
Amazon
05.2020 - 03.2021
- Loaded delivery van with sorted packages and verified shipment labels.
- Scanned packages and recorded proof of delivery through handheld device.
- Communicated with dispatch about address issues, access barriers, and customer needs.
- Inspected vehicle before routes and reported safety concerns promptly.
Education
3.7 -
Cedar Creek Christian Academy
Jacksonville, FL3.6 -
Andrew Jackson High School
Jacksonville, FLSkills
- Patient registration
- Electronic records management
- Vital signs monitoring
- EKG assistance
- Blood glucose monitoring
- CPR certification
- Emergency response
- Patient safety procedures
- Patient education
- Collaborative teamwork
- Interpersonal communication
- Oral and written communication
Certification
- Certified Nursing Assistant, {Florida} license number – CNA 476272, Basic Life Support Certified (2025) – American Heart Association, CPR and AED certification, EKG and Phlebotomy training
Leadership
- Problem Solving
- Creativity
- Teamwork
- Conflict Management
Timeline
Patient Care Technician/Receptionist
HCA Orange Park Medical Center Emergency Room Department
07.2023 - Current
Front Desk Agent
Homewood Suites
03.2021 - 07.2022
Delivery Driver
Amazon
05.2020 - 03.2021
Package Handler/ Supervisor
United Parcel Service
04.2019 - Current
3.7 -
Cedar Creek Christian Academy
3.6 -
Andrew Jackson High School