Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Wilkie

Wayne,MI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Process Assistant

Amazon DTW5
01.2023 - Current
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
  • Worked along side operations to gain knowledge in all areas of the building, including Inbound,Problem Solve, Flow Control, and Sortation.

Dance Instructor

Dance Express
05.2013 - Current
  • Planned and oversaw group dance performances.
  • Offered one-on-one instruction to students by appointment.
  • Choreographed dance numbers and planned out costumes for dance recitals at the end of the year.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.

Amazon Associate

Amazon DTW5
04.2020 - 01.2023
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Worked in the Problem Solve area of the building. Worked to ensure all damaged packages were fixed, and processes accordingly to ensure prompt delivery to customers.
  • Trained in Flow Control, working closely with management to ensure sorter is running correctly and efficiently.
  • Worked as a member of the Learning Team, helped to train new Amazon Associates to learn their roles in the building and encourage them on their paths to learning new roles.

Server/Manager

L. Georges Coney Island
10.2017 - 01.2023
  • Handled guest complaints positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Handled money, balanced tills, and processed credit card statements at the end of each shift.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Monitored server performance and provided feedback to enhance server delivery.

Beverage Cart Attendant/ Bartender

Links At Gateway
05.2016 - 05.2021
  • Greeted guests and inquired into beverage choices.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
  • Set up, and helped to organize banquet events.
  • Helped to prepare food when business need prompted.
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.

Server/Bartender

502 Bar & Grill
05.2014 - 06.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked closely with management to plan banquet events.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.

Family Nanny

Self Employed
01.2010 - 03.2016
  • Built positive and nurturing environments to support child social and emotional growth.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Played games, worked on puzzles and read books to young children.
  • Ensured that children were awake, and had a proper breakfast before taking them to school in the morning, and picked them up from school in the afternoons.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Involved children in caring for household pets and chores.
  • Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.

Education

No Degree - Early Childhood Education

Schoolcraft College
Livonia, MI

High School Diploma -

Wayne Memorial High School
Wayne, MI
06.2012

Skills

  • Attention to Detail
  • Work Planning and Prioritization
  • Jam Clearing
  • Client Engagement
  • Customer Service
  • Management Support
  • Assignment Delegation
  • Teamwork and Cooperation
  • Problem-Solving

Timeline

Process Assistant

Amazon DTW5
01.2023 - Current

Amazon Associate

Amazon DTW5
04.2020 - 01.2023

Server/Manager

L. Georges Coney Island
10.2017 - 01.2023

Beverage Cart Attendant/ Bartender

Links At Gateway
05.2016 - 05.2021

Server/Bartender

502 Bar & Grill
05.2014 - 06.2018

Dance Instructor

Dance Express
05.2013 - Current

Family Nanny

Self Employed
01.2010 - 03.2016

No Degree - Early Childhood Education

Schoolcraft College

High School Diploma -

Wayne Memorial High School

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Kayla Wilkie