KAYLA WILKINS
MD
Summary
Ambitious, outgoing, and hard-working student seeking a part-time job that accommodates class schedule. Eager to find a position to showcase team building, time management, and networking skills, as well as commitment to ensuring customer satisfaction. Open to starting with basic responsibilities and eager to progress to more advanced roles within the company.
Overview
9
9
years of professional experience
Work History
Human Services Administrator Volunteer
Maryland Department of Human Services
01.2019 - Current
- Assists Out-of-Home Services and Adoption Unit
- Handles filing, mailing, and placing orders in the ADPICS system
- Assists with registering attendees for the Adoption celebration
- Assists with the Statewide Independent Living conferences (registration, room assignments, giveaways, etc.)
- Had an excellent attendance record and was always on time
Shift Leader
Tropical Smoothie Cafe
02.2024 - 10.2024
- Enforced company policies and regulations with employees
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Completed cash and credit card transactions accurately using POS software
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures
WISE Intern
Johns Hopkins University
07.2024 - 08.2024
- Collaborated with PHD students in creating prototypes for amputees
- Created meaningful relationships with JHU staff and students
- Prepared project presentations and reports
- Maintained overall safe work environment and enforcement of safety procedures
- Researched and developed new concepts in field of Mechanical Engineering
- Set up, calibrated and operated engineering equipment
- Applied best practices of mechanical engineering and research
- Used software to create project designs in accordance with engineering standards
- Completed engineering projects and tasks within established timelines
- Helped scientific and engineering teams improve research by sharing knowledge
Daycare Aide
Playworkz Early Care and Learning Center
07.2023 - 11.2023
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Enforced rules and managed behavior through developmentally appropriate discipline
- Promoted learning and social development through structured and unstructured playtime
- Taught children to organize toys, wash hands, and share by leading by example
- Prepared healthy, age-appropriate snacks and meals
- Communicated positively with children and guardians
- Played games, worked on puzzles, and read books to young children
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Reassured children when upset providing emotional support and stability
- Communicated with parents regarding children's progress and development, raising any issues
- Identified warning signs of emotional and developmental problems in children
- Developed games and activities using arts and crafts to support learning and verbal skills
- Provided developmentally appropriate activities for children
- Organized activities that enhanced children's physical, emotional and social well-being
- Encouraged children to be understanding and patient with others
- Monitored children's play activities to verify safety.
- Supervised children on playground to help develop physical and social skills
LTYC All Stars Associate
Mayor's Office of Employment Development - Youth Services
07.2022 - 08.2022
- Attended a variety of art and media related classes
- Theater, dance, film & video, entrepreneurship, and arts & crafts)
- Building a resume
- Displayed Teamwork
- Goal setting
- Expanded financial education
- Created brand logos
- Created, edited and performed a multimedia production for our families and the YouthWork program managers
- Had an excellent attendance record and was always on time
Mount Zion Baptist Church Food Pantry Volunteer
Mount Zion Baptist Church & Christian School
01.2016 - 01.2017
- Stock shelf's
- Assembled food packages for outside distribution and loaded into transport vehicles
- Evaluated food donation quality according to organization's safety standards
- Greeted community members upon arrival to create welcoming environment
- Kept track of category inventory and communicated with the program leader about what was needed
- Assessed the quality of food donations in accordance with the organization's safety standards
- Delivered food to families and individuals in the surrounding neighborhood to build strong community relations
- Had an excellent attendance record and was always on time
Education
High School -
Baltimore Polytechnic Institute
06-2025
Skills
- Fluent in English
- Natural leader
- Goal-oriented
- Networking skills
- Advertising
- Multi-Task Management
- Financial Management
- Strategic Planning
- Staff Training and Development
- POS Systems
- Schedule Management
- Child Supervision
- Activity Planning
- Data Entry
- Food Distribution
Timeline
WISE Intern
Johns Hopkins University
07.2024 - 08.2024
Shift Leader
Tropical Smoothie Cafe
02.2024 - 10.2024
Daycare Aide
Playworkz Early Care and Learning Center
07.2023 - 11.2023
LTYC All Stars Associate
Mayor's Office of Employment Development - Youth Services
07.2022 - 08.2022
Human Services Administrator Volunteer
Maryland Department of Human Services
01.2019 - Current
Mount Zion Baptist Church Food Pantry Volunteer
Mount Zion Baptist Church & Christian School
01.2016 - 01.2017
High School -
Baltimore Polytechnic Institute
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