Kayla Williams

• Manage a high volume of referrals through inbound telephone calls and the OnBase system
• Follow authorized communication scripts to address a wide range of BabyNet-related inquiries
• Provide exceptional customer service to both the public and internal stakeholders
• Ensure clear, professional, and accurate communication at all times

• Organized, managed, and ensured smooth daily office operations as a Program Coordinator I
• Created, reviewed, and edited major contracts prior to submission for approval
• Supported public health emergency management efforts by assisting with emergency response assignments
• Maintained continuity of CDC programs and activities while staff were deployed for emergency operations

• Worked in a fast-paced, physically demanding environment, regularly lifting and moving heavy packages
• Efficiently sorted and loaded packages into delivery trucks with accuracy and attention to detail
• Tracked shipments to ensure timely delivery and identify potential issues
• Resolved shipping and logistics issues to maintain smooth operations

• Handled incoming calls and managed office visits in a professional front-office environment

• Delivered messages and communications to the Dean of Business accurately and promptly

• Utilized office equipment, including fax machines and scanners, to process and organize documents

• Maintained organized files and tracked important records to support daily office operations