Kayla Williams
Wake Forest,NC
Summary
Dynamic and dependable administrative and clerical professional with a proven track record in delivering exceptional patient care and enhancing operational efficiency. Strong willingness to embrace additional responsibilities to achieve team objectives, leveraging excellent interpersonal, time management, and problem-solving skills. Resourceful in coordinating and monitoring cross-departmental operations, consistently driving successful outcomes. Committed to maintaining high standards of service quality and fostering a hardworking mentality that contributes to organizational success.
Overview
7
7
years of professional experience
Work History
Patient Care Technician
UNC Rex Hospital, Heart, Vascular Cath Lab
Raleigh, NC
11.2019 - Current
- Cath Prep & Recovery is a unit with a primary focus on outpatient cardiac & vascular diagnostic patients (cardiac catheterizations, peripheral vascular intervention, pacemaker/ICD implants, EP studies, carotid angiography & stenting, TAVR, valvuloplasty) among other procedures
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Prepares and maintains the patient's medical record
- Clerical assignments- setting up patients charts, calling patients for procedure arrival times, and maintaining the procedure boards
- Rooming patients and prep for surgery
- Answers telephone and intercom calls and provides information or relays messages to patients/families and members of the health care team
- Managed electronic records, indexed, and managed workflow using Document Management Systems.
- Answering phone calls from an incoming call queue in order to schedule new appointments or reschedule previously scheduled appointments as needed
- Obtained patient vital signs, EKGs and reported results to staff nurse or physician, noting changes from prior measurements.
Patient Accounts Representative
WakeMed Regional Hospital
Raleigh, NC
02.2019 - 11.2019
- Provides appropriate secretarial support to patients/families and professional staff to ensure efficient customer-oriented service delivery
- Documented care actions by completing records and logs in medical software system.
- Adhere to professional standards, follow policies and procedures and abide by federal, state, and local requirements, as well as Joint Commission standards
- Answered inbound calls from patients with billing questions or general account inquiries
- Communicated with patients, faculty, students, insurance companies and other departments to resolve patient accounts
- Assisted to resolve billing issues for customers through regular inquiries
- Completed scheduling duties and insurance verification.
- Responsible for entering and verifying identified data into the electronic medical record to ensure accuracy.
- Contact commercial and government payers regarding underpaid and denied claims as well as contacting patients regarding claim issues
- Identify authorization, cash posting, and registration errors on patient accounts and route to the appropriate department for correction.
Nursing Assistant/ Receptionist
CLS Plasma
Raleigh, NC
03.2019 - 06.2019
- Maintains compliance with SOP, current Good Manufacturing Procedures (cGMP), and regulatory guidelines
- Greets and builds rapport with donors and directs them to appropriate areas for further processing
- Performs finger sticks and utilizes screening equipment to obtain hematocrit and protein readings
- Take and record donor pulse, blood pressure, and temperature measures and monitor the electronic donor questionnaire system
- Record patients demographics in EHR system
- Expressed Donor appreciation and invited them to come back.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Certificate - Certified Nursing Assistance Program
Wake Technical Community College
Raleigh, NC02.2019
Certification - Certified Professional Coder
AAPC
Salt Lake City, UTHigh School Diploma - undefined
Wakefield High School
Raleigh, NC06.2017
Skills
- Integrity and Transparency
- Change and Growth Management
- Strategic Initiatives
- Thrive Under Pressure
- Customer Satisfaction
- Customer Experience
- Adaptable and Flexible
- Systems Thinker
- Analytical and Critical Thinker
- CPR certification
- Blood glucose testing
Timeline
Patient Care Technician
UNC Rex Hospital, Heart, Vascular Cath Lab
11.2019 - Current
Nursing Assistant/ Receptionist
CLS Plasma
03.2019 - 06.2019
Patient Accounts Representative
WakeMed Regional Hospital
02.2019 - 11.2019
Certification - Certified Professional Coder
AAPC
High School Diploma - undefined
Wakefield High School
Certificate - Certified Nursing Assistance Program
Wake Technical Community College