Kayla Williamson
Brownwood,Texas
Summary
Hardworking, passionate individual with a variety of experience in fast-paced, high-volume offices. Combines a commitment to superior customer service with strong written and verbal communication skills to continue to create a positive working environment and relationships.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
City of Brownwood
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting guests.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Maintained inventory of supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Public notifications submittal via local newspaper, media, USPS.
- Accept/process permit applications
- Log/maintain fleet pool cars
- Schedule/prepare documents for Citywide Utility Meetings
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate.
- Maintained confidentiality of sensitive information by adhering to privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively.
- Invoice processing in a timely manner with payment to vendors while minimizing errors in financial records.
- Collaboration within team by organizing regular meetings and tracking project progress.
- Receive/process TAP requests.
- Maintain Backflow Assembly RPZ log
Certified Instructional Assistant for Special
ZEPHYR ISD
01.2022 - 03.2023
- Engage individually with students with specific learning disabilities
- Independently instruct and support students in literacy skills
- Assist with various clerical tasks, including computer setup, printer, copier, laminator and phone system
- Supported social and emotional development with age-appropriate stimulating activities
- Behavior management
- Assist with implementation of IEP (Individual Education Plans).
EARLY ISD SPECIAL ED AIDE
08.2020 - 12.2021
- Help meet physical and instructional needs of individual students with disabilities inside and outside classroom
- Assist with the implementation of Individual Education Plans (IEP), self-help behavior management, instruction programs
- Assist individuals or small groups who may have withdrawn temporarily for the classroom setting.
MOHS TECHNICIAN
Epiphany Dermatology PA-BROWNWOOD
01.2019 - 11.2019
- Assist- Mohs surgeon/Dermatologist in diagnosis
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
- Monitored, tracked and reported patient information to healthcare staff to help optimize treatment planning and care delivery
- Gathered, charted and analyzed patient history data and discussed key points with clinicians
- Interact effectively with patients, families, staff and other hospital department staff to deliver a high level of customer service and teamwork
- Collected, evaluated and set up both sterile and non-sterile surgical supplies, instruments and equipment
- Document observations and baseline measurements in medical records
- Reported any unusual or urgent circumstances in patients' condition or environment immediately.
OPHTHALMIC TECHNICIAN
Texas Retina Associates
06.2017 - 12.2018
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans
- Measured and recorded visual acuity and color vision testing
- Assisted physician with laser procedures for vision corrective actions
- Triaged phone calls from patients and outside contacts
- Maintained inventory levels, check medications and other materials, placed orders and restocked supplies
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery
- Promoted positive and smooth patient flow throughout the facility, encouraging more efficient operations and boosting patient satisfaction
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day
- Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aid physicians with carrying out efficient appointments.
OPTOMETRY TECHNICIAN
Texas Tech University Health Sciences Center
04.2014 - 02.2016
- Maintained detailed knowledge of all inventory products, including eyeglass frames, contact lens types and eye care solutions
- Trained first-time contact wearers on insertion and removal of lenses
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures
- Managed front desk operations, including answering incoming calls
- Maintained and updated electronic patient files, complying with confidentiality regulations
- Documented vital signs and health history for patients on a routine basis.
HOME HEALTH AIDE
Direct Health Care
07.2008 - 10.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures
- Administered prescribed medications under direction of physician
- Reported any unusual or urgent circumstances in patients' condition or environment immediately
- Worked to improve and enhance patient lives through effective and compassionate care
- Documented vital statistics and coordinated with health care providers
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Associate of Science in Nursing -
Midland College
Midland, TXAssociate of Science in Nursing -
Odessa College
Odessa, TXAssociate of Science in Nursing -
South Plains College
Levelland, TXHigh School Diploma -
Crane High School
Crane, TX05.1999
Skills
- Effective Communication
- Customer Service
- Electronic Medical Records
- HIPPA Regulations
- Computer Skills
- Relationship Building
- Small Group Instruction
- Insurance Prior Authorizations
References
- Dr. Leo Dominguez, 806-252-4727
- Gina Buck, 731-267-3343
- Mr. Michel Shami, 806-787-6122
- Amy Bledsoe, 325-726-9394
Timeline
Administrative Assistant
City of Brownwood
03.2023 - Current
Certified Instructional Assistant for Special
ZEPHYR ISD
01.2022 - 03.2023
EARLY ISD SPECIAL ED AIDE
08.2020 - 12.2021
MOHS TECHNICIAN
Epiphany Dermatology PA-BROWNWOOD
01.2019 - 11.2019
OPHTHALMIC TECHNICIAN
Texas Retina Associates
06.2017 - 12.2018
OPTOMETRY TECHNICIAN
Texas Tech University Health Sciences Center
04.2014 - 02.2016
HOME HEALTH AIDE
Direct Health Care
07.2008 - 10.2014
Associate of Science in Nursing -
Midland College
Associate of Science in Nursing -
Odessa College
Associate of Science in Nursing -
South Plains College
High School Diploma -
Crane High School
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