Kayla Willingham
Sagamore Beach,MA
Summary
Dynamic individual with 10 years of hands-on experience in Pet Care and Retail and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
Professional Pet Stylist
Petsmart
Bourne, MA
11.2024 - 11.2025
- Delivered exceptional grooming services, ensuring high standards of pet care and client satisfaction.
- Mentored junior stylists, enhancing team skills and promoting best practices in pet grooming.
- Streamlined grooming processes, improving efficiency and reducing wait times for clients.
- Customized grooming styles based on individual pet needs and owner preferences, fostering strong client relationships.
Front End Retail Cashier
Seasons Corner Market
Lakeville, MA
03.2024 - 10.2024
- Managed daily operations, ensuring compliance with safety and cleanliness standards.
- Assisted customers with purchases, providing exceptional service and product knowledge.
- Maintained inventory levels, conducting regular stock checks to prevent shortages.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained a clean and organized store environment for improved customer experience.
Dog Groomer
Diamond In The Ruff Pet Spa & Boutique
Acushnet, MA
06.2023 - 07.2024
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Kept cages, kennels, and grooming areas neat and clean.
Pet Groomer
Wishbones Pet S'Paw
Hanover, MA
11.2020 - 07.2023
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Spoke to customers grooming, and pricing and cross-sold additional items.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Pet Groomer
Unfurgettable Pet Grooming
Hanover, MA
04.2019 - 03.2020
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Pet Groomer
Buddies Pet Spa & Boutique
Marshfield, MA
08.2015 - 04.2019
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Hair Stylist
Sports Clips
Hanover, MA
01.2015 - 09.2015
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Sales Associate
Petco Animal Supplies Stores Inc.
Plymouth, MA
09.2014 - 03.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Southeastern Regional Voc Tech High
South Easton, MA05.2011
Skills
- Patience and empathy
- Animal handling expertise
- Professionalism and ethics
- Creative styling techniques
- Sanitation procedures
- Customer service
Timeline
Professional Pet Stylist
Petsmart
11.2024 - 11.2025
Front End Retail Cashier
Seasons Corner Market
03.2024 - 10.2024
Dog Groomer
Diamond In The Ruff Pet Spa & Boutique
06.2023 - 07.2024
Pet Groomer
Wishbones Pet S'Paw
11.2020 - 07.2023
Pet Groomer
Unfurgettable Pet Grooming
04.2019 - 03.2020
Pet Groomer
Buddies Pet Spa & Boutique
08.2015 - 04.2019
Hair Stylist
Sports Clips
01.2015 - 09.2015
Sales Associate
Petco Animal Supplies Stores Inc.
09.2014 - 03.2015
High School Diploma -
Southeastern Regional Voc Tech High