Summary
Overview
Work History
Education
Skills
Certification
Community Service And Volunteer Work
Timeline
Hi, I’m

Kayla Wilson

Springfield,IL
Kayla Wilson

Summary

Experienced baker with 5+ years in pastry and drive-thru operations, adept at creating high-volume cakes and specialty batters, including gluten-free and vegan options. Detail-oriented crew chief skilled in overseeing inventory management, production planning, and quality assurance to enhance efficiency and reduce waste. Excellent customer service and catering skills, with a desire to further develop pastry techniques within a collaborative team.

Overview

10
years of professional experience
1
Certification

Work History

Portillo's
Springfield, IL

Baker/ Drive-thru worker
11.2020 - 01.2026

Job overview

  • Produced 32 to 48 chocolate cakes each day, ensuring a minimum of 16 cakes.
  • Executed quality control measures during baking to uphold product standards.
  • Optimized baking techniques to maximize daily cake production.
  • Seasonal lemon cake baked 12 cakes each day from May through September.
  • Create angel food in sheets, maximum of 3 per day.
  • Frosted cakes totaling 24 chocolate and lemon varieties, 8 cakes per day with support if required.
  • Create more individual shortcakes or eclairs to ensure availability throughout the day.
  • Organize catering confections (shortcakes or eclair cakes).
  • Manage drive-thru service delivering orders.
  • Verifying bags for correct order before handing out window.
  • Crafted various flavored milkshakes and cake shakes for diverse clientele.
  • Crafting salads for orders.
  • Affixing receipt and order tags on bags then arranged at each station along line.

Portillo's
Springfield, IL

Crew chief/Shift Supervisor
11.2020 - 01.2026

Job overview

  • Facilitated store opening by arriving before staff and customers.
  • Examined emails for information about new product launches and procedural updates.
  • Assessed food cost management practices and improved waste control measures.
  • Prepared comprehensively for daily operations through diligent communication review.
  • Engaged burners and heated station elements to prepare equipment for service.
  • Performed store inspections, photographing areas requiring cleaning attention.
  • Handled daily paperwork, checking truck orders, and preparing next day's inventory needs.
  • Guided early shifts on trash disposal and sanitation responsibilities for stations.
  • Created detailed prep sheets for bakery team to streamline production processes.
  • Assured line opener efficiency while monitoring dessert preparation status with baker.
  • Facilitated vegetable prep and ingredient organization across all kitchen stations.
  • Evaluated daily orders each morning to determine preparation requirements and timing.

Three Twigs Bakery
Springfield, IL

Assistant Baker
01.2020 - 03.2020

Job overview

  • Develop cake batters and gluten-free/vegan options.
  • Developed edible cookie dough featuring different cookie flavors.
  • Created innovative recipes incorporating biscuit and cinnamon roll elements into dough.
  • Designed unique cookie dough blends, combining flavors from biscuits and cinnamon rolls.
  • Produced high-quality edible cookie dough with diverse flavor profiles.
  • Craft buttercream and glazes for pastry and cake decoration.
  • Warehouse products for later use.
  • Streamlined station cleanup and executed washing of utensils and dishes.

Le Chocolatier
North Miami, FL

Intern Assistant
03.2016 - 05.2016

Job overview

  • Oversaw replenishment of display cases for all chocolate made.
  • Tasked with order fulfillment for client.
  • Tasked with supporting colleagues in chocolate creation.
  • Tasked with storage of products produced that day.
  • Tasked with producing dipped and molded chocolates for clients and retail.

Education

Johnson & Wales University

Associate from baking and pastry/Foodservice management
02.2017

University Overview

Wharton High School

High school or equivalent
06.2014

University Overview

Skills

  • Kitchen operations
  • Teamwork
  • Detail orientation
  • Culinary baking
  • Culinary service delivery
  • Pastry course certifications
  • Chocolate and confection skills
  • Classic pastry knowledge
  • Pies and tarts proficiency
  • Baking fundamentals
  • Cakes overview
  • Artisan bread mastery
  • Culinary health credential
  • Food and beverage catering
  • Preventive contamination control
  • Food crafting
  • Troubleshooting skills
  • Consistent individual
  • Catering service experience
  • Quick learning ability
  • Gourmet technique mastery

Certification

Certified Food Safety Manager, 2024-01-01, 2029-01-31

Community Service And Volunteer Work

Community Service And Volunteer Work
  • Family of Christ, Volunteer Server, Tampa, Tampa, FL, 2014-05-01, Responsible for maintaining pastries and desserts table., Responsible for maintaining server duties such as serving food during auction., Responsible for prepping food before serving.
  • Wharton High School, Volunteer Homecoming catering, Tampa, Tampa, FL, 2014-05-01, Responsible for maintaining pastries and desserts and popcorn machine at the homecoming event., Assisted with making various desserts.

Timeline

Baker/ Drive-thru worker
Portillo's
11.2020 - 01.2026
Crew chief/Shift Supervisor
Portillo's
11.2020 - 01.2026
Assistant Baker
Three Twigs Bakery
01.2020 - 03.2020
Intern Assistant
Le Chocolatier
03.2016 - 05.2016
Johnson & Wales University
Associate from baking and pastry/Foodservice management
Wharton High School
High school or equivalent
Kayla Wilson