Hi, I’m
Kayla Wilson
Springfield,IL
Summary
Experienced baker with 5+ years in pastry and drive-thru operations, adept at creating high-volume cakes and specialty batters, including gluten-free and vegan options. Detail-oriented crew chief skilled in overseeing inventory management, production planning, and quality assurance to enhance efficiency and reduce waste. Excellent customer service and catering skills, with a desire to further develop pastry techniques within a collaborative team.
Overview
10
years of professional experience
1
Certification
Work History
Portillo'sSpringfield, IL
Baker/ Drive-thru worker
11.2020 - 01.2026
Job overview
- Produced 32 to 48 chocolate cakes each day, ensuring a minimum of 16 cakes.
- Executed quality control measures during baking to uphold product standards.
- Optimized baking techniques to maximize daily cake production.
- Seasonal lemon cake baked 12 cakes each day from May through September.
- Create angel food in sheets, maximum of 3 per day.
- Frosted cakes totaling 24 chocolate and lemon varieties, 8 cakes per day with support if required.
- Create more individual shortcakes or eclairs to ensure availability throughout the day.
- Organize catering confections (shortcakes or eclair cakes).
- Manage drive-thru service delivering orders.
- Verifying bags for correct order before handing out window.
- Crafted various flavored milkshakes and cake shakes for diverse clientele.
- Crafting salads for orders.
- Affixing receipt and order tags on bags then arranged at each station along line.
Portillo'sSpringfield, IL
Crew chief/Shift Supervisor
11.2020 - 01.2026
Job overview
- Facilitated store opening by arriving before staff and customers.
- Examined emails for information about new product launches and procedural updates.
- Assessed food cost management practices and improved waste control measures.
- Prepared comprehensively for daily operations through diligent communication review.
- Engaged burners and heated station elements to prepare equipment for service.
- Performed store inspections, photographing areas requiring cleaning attention.
- Handled daily paperwork, checking truck orders, and preparing next day's inventory needs.
- Guided early shifts on trash disposal and sanitation responsibilities for stations.
- Created detailed prep sheets for bakery team to streamline production processes.
- Assured line opener efficiency while monitoring dessert preparation status with baker.
- Facilitated vegetable prep and ingredient organization across all kitchen stations.
- Evaluated daily orders each morning to determine preparation requirements and timing.
Three Twigs BakerySpringfield, IL
Assistant Baker
01.2020 - 03.2020
Job overview
- Develop cake batters and gluten-free/vegan options.
- Developed edible cookie dough featuring different cookie flavors.
- Created innovative recipes incorporating biscuit and cinnamon roll elements into dough.
- Designed unique cookie dough blends, combining flavors from biscuits and cinnamon rolls.
- Produced high-quality edible cookie dough with diverse flavor profiles.
- Craft buttercream and glazes for pastry and cake decoration.
- Warehouse products for later use.
- Streamlined station cleanup and executed washing of utensils and dishes.
Le ChocolatierNorth Miami, FL
Intern Assistant
03.2016 - 05.2016
Job overview
- Oversaw replenishment of display cases for all chocolate made.
- Tasked with order fulfillment for client.
- Tasked with supporting colleagues in chocolate creation.
- Tasked with storage of products produced that day.
- Tasked with producing dipped and molded chocolates for clients and retail.
Education
Johnson & Wales University
Associate from baking and pastry/Foodservice management
02.2017
University Overview
Wharton High School
High school or equivalent
06.2014
University Overview
Skills
- Kitchen operations
- Teamwork
- Detail orientation
- Culinary baking
- Culinary service delivery
- Pastry course certifications
- Chocolate and confection skills
- Classic pastry knowledge
- Pies and tarts proficiency
- Baking fundamentals
- Cakes overview
- Artisan bread mastery
- Culinary health credential
- Food and beverage catering
- Preventive contamination control
- Food crafting
- Troubleshooting skills
- Consistent individual
- Catering service experience
- Quick learning ability
- Gourmet technique mastery
Certification
Certified Food Safety Manager, 2024-01-01, 2029-01-31
Community Service And Volunteer Work
Community Service And Volunteer Work
- Family of Christ, Volunteer Server, Tampa, Tampa, FL, 2014-05-01, Responsible for maintaining pastries and desserts table., Responsible for maintaining server duties such as serving food during auction., Responsible for prepping food before serving.
- Wharton High School, Volunteer Homecoming catering, Tampa, Tampa, FL, 2014-05-01, Responsible for maintaining pastries and desserts and popcorn machine at the homecoming event., Assisted with making various desserts.
Timeline
Baker/ Drive-thru worker
Portillo's
11.2020 - 01.2026
Crew chief/Shift Supervisor
Portillo's
11.2020 - 01.2026
Assistant Baker
Three Twigs Bakery
01.2020 - 03.2020
Intern Assistant
Le Chocolatier
03.2016 - 05.2016
Johnson & Wales University
Associate from baking and pastry/Foodservice management
Wharton High School
High school or equivalent