Experienced baker with 5+ years in pastry and drive-thru operations, adept at creating high-volume cakes and specialty batters, including gluten-free and vegan options. Detail-oriented crew chief skilled in overseeing inventory management, production planning, and quality assurance to enhance efficiency and reduce waste. Excellent customer service and catering skills, with a desire to further develop pastry techniques within a collaborative team.
Hi, I’m
Kayla Wilson
Springfield,IL
Summary
Overview
10
years of professional experience
1
Certification
Work History
Portillo's
Baker/ Drive-thru worker
11.2020 - 01.2026
Job overview
- Produced 32 to 48 chocolate cakes each day, ensuring a minimum of 16 cakes. Executed quality control measures during baking to uphold product standards. Optimized baking techniques to maximize daily cake production.
- seasonal lemon cake baked 12 cakes each day from May through September.
- create angel food in sheets, maximum of 3 per day.
- frosted cakes totaling 24 chocolate and lemon varieties, 8 cakes per day with support if required.
- Create more individual shortcakes or eclairs to ensure availability throughout the day
- organize catering confections (shortcakes or eclair cakes)
- manage drive-thru service delivering orders.
- verifying bags for correct order before handing out window.
- Crafted various flavored milkshakes and cake shakes for diverse clientele.
- crafting salads for orders
- affixing receipt and order tags on bags then arranged at each station along line.
Portillo's
Crew chief/Shift Supervisor
05.2024 - 01.2026
Job overview
- Facilitated store opening by arriving before staff and customers.
- Examined emails for information about new product launches and procedural updates. Assessed food cost management practices and improved waste control measures. Prepared comprehensively for daily operations through diligent communication review.
- Engaged burners and heated station elements to prepare equipment for service.
- Performed store inspections, photographing areas requiring cleaning attention.
- Handled daily paperwork, checking truck orders, and preparing next day’s inventory needs.
- Guided early shifts on trash disposal and sanitation responsibilities for stations.
- Created detailed prep sheets for bakery team to streamline production processes.
- Assured line opener efficiency while monitoring dessert preparation status with baker.
- Facilitated vegetable prep and ingredient organization across all kitchen stations.
- Evaluated daily orders each morning to determine preparation requirements and timing.
- Managed team according to company standards and compliance requirements.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Three Twigs Bakery
Assistant Baker
01.2020 - 03.2020
Job overview
- develop cake batters and gluten-free/vegan options.
- Developed edible cookie dough featuring different cookie flavors.
- Created innovative recipes incorporating biscuit and cinnamon roll elements into dough.
- Designed unique cookie dough blends, combining flavors from biscuits and cinnamon rolls.
- Produced high-quality edible cookie dough with diverse flavor profiles.
- Craft buttercream and glazes for pastry and cake decoration.
- warehouse products for later use.
- Streamlined station cleanup and executed washing of utensils and dishes.
Le Chocolatier
Intern Assistant
03.2016 - 05.2016
Job overview
- Oversaw replenishment of display cases for all chocolate made
- tasked with order fulfillment for client
- tasked with supporting colleagues in chocolate creation
- tasked with storage of products produced that day
- tasked with producing dipped and molded chocolates for clients and retail
Education
Johnson & Wales UniversityNorth Miami, FL
Associate from baking and pastry/Foodservice management
02-2017
University Overview
Wharton High SchoolTampa, FL
High School Diploma
06-2014
University Overview
Skills
Kitchen operations
- Decorating skills
- Baking
- Opening and closing duties
- Food handling standards
- Professional telephone manner
- Multitasking and organization
- Solid problem solver
- Team player
- Equipment maintenance
- Verbal and written communication
- Inventory reporting
- Waste reduction
- Team collaboration
- Inventory management
- Creative problem solving
- Attention to detail
- Quality control
- Time management
- Customer service
- Management
- Quality testing and assurance
- Adaptive and creative
Teamwork and detail orientation
culinary baking
Culinary service delivery
Pastry course certifications Chocolate and confection skills Classic pastry knowledge Pies and tarts proficiency Baking fundamentals Cakes overview Artisan bread mastery
Culinary health credential
Food and beverage catering
3 Preventive contamination control
Food crafting
troubleshooting skills
Consistent individual
Catering service experience
Quick learning ability
gourmet technique mastery
Certification
- Certified Food Safety Manager
January 2024 to January 2029
Timeline
Crew chief/Shift Supervisor
Portillo's
05.2024 - 01.2026
Baker/ Drive-thru worker
Portillo's
11.2020 - 01.2026
Assistant Baker
Three Twigs Bakery
01.2020 - 03.2020
Intern Assistant
Le Chocolatier
03.2016 - 05.2016
Johnson & Wales University
Associate from baking and pastry/Foodservice management
Wharton High School
High School Diploma