KAYLA WINTERS
Bronx,NY
Summary
Dedicated Paraprofessional skilled in managing diverse classrooms and implementing tailored learning strategies for students with special education needs. Reduced behavioral incidents through de-escalation techniques, fostering a positive environment that enhanced student engagement and academic success. Compassionate Patient Care Taker experienced in providing quality care across all age groups, effectively managing patient needs and creating comfortable environments conducive to recovery.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Paraprofessional / Teacher's Assistant
The Reece School
Bronx, USA
01.2024 - Current
- Supported students with behavioral health and special education needs through individualized learning strategies, fostering academic, emotional, and social development across diverse populations
- Led classroom independently in teacher's absence, delivering instruction and maintaining effective classroom management for groups of 10-15 students while ensuring continuity of learning objectives
- Executed individualized learning plans and behavioral interventions in collaboration with teachers, therapists, and staff, ensuring compliance with IEP goals and tracking student progress
- Apply de-escalation techniques and conflict management strategies to address behavioral challenges, reducing incident rates and creating a structured, positive learning environment
- Escorted students safely between classes, ensuring adherence to school protocols and supervision. safely throughout the building while maintaining supervision and structure, ensuring student safety and adherence to school protocols
Sales Associate
Michaels Craft Store
Bronx, USA
03.2023 - 01.2025
- Deliver exceptional customer service to 50+ customers daily by providing product recommendations, creative solutions, and assistance with project planning, contributing to positive customer satisfaction scores
- Operate point-of-sale systems and process cash, credit, and digital transactions accurately, handling $2,000+ in daily sales while maintaining 100% cash handling accuracy
- Promoted rewards program and store credit initiatives, consistently achieving enrollment targets and enhancing customer retention through clear communication of program benefits
- Maintain store presentation standards through merchandising, stocking, and organization of seasonal displays, contributing to visually appealing a shopping environment and increased product visibility
Seasonal Retail Fulfillment Support Associate
Macy's
Bronx, USA
09.2022 - 01.2023
- Managed customer order updates and supported high-volume peak holiday season, processing 100+ orders daily and achieving 98% on-time fulfillment rate
- Conducted customer pick-ups by retrieving and delivering orders within company time standards, enhancing customer experience during busy seasonal periods
- Prepared shipping labels and coordinated with carriers to ensure timely deliveries, contributing to smooth logistics operations during peak retail season
- Assisted with unloading and processing merchandise based on department needs, facilitating inventory management and floor stock replenishment
Crew Member / Cashier
McDonald's
Bronx, USA
03.2022 - 09.2022
- Delivered exceptional customer service in fast-paced environment, serving 100+ customers per shift and ensuring high order accuracy and customer satisfaction
- Processed customer orders efficiently with point-of-sale system, accurately handling cash and credit transactions in high-volume setting
- Collaborated with team members and management to meet daily operational goals, demonstrating reliability and adaptability in various station assignments
- Partnered with team members and management to achieve daily operational goals, showcasing reliability and adaptability across various station assignments
- Prepared food items in accordance with company quality and safety standards, following proper food handling procedures and contributing to health inspection compliance
Education
Bachelor of Arts - Psychology
Lehman College
Bronx, NY 09.2024 - 08.2026
Bachelor's Degree -
Lehman College, City University of New York
Bronx, NYHigh School Diploma -
New Visions Charter High School for Humanities
Bronx, NYSkills
- Special Education
- Student Support
- Classroom Technology
- Educational Resources
- Organizational Skills
- Time Management
- Multi-tasking
- Problem Solving
- Reliability
- Adaptability
- Attention to Detail
- Communication
Timeline
Bachelor of Arts - Psychology
Lehman College
09.2024 - 08.2026
Paraprofessional / Teacher's Assistant
The Reece School
01.2024 - Current
Sales Associate
Michaels Craft Store
03.2023 - 01.2025
Seasonal Retail Fulfillment Support Associate
Macy's
09.2022 - 01.2023
Crew Member / Cashier
McDonald's
03.2022 - 09.2022
Bachelor's Degree -
Lehman College, City University of New York
High School Diploma -
New Visions Charter High School for Humanities