Mercedes Fuentes
West Haven, UT,UT
Summary
Detail-oriented and motivated aspiring Data Analyst with extensive experience in Excel and Google Sheets. Proven ability to build functional dashboards and generate insightful reports that drive data-driven decision-making. Passionate about leveraging analytical skills to solve complex problems and enhance operational efficiency. Seeking a challenging position that offers opportunities for growth and the ability to contribute effectively to team objectives.
Overview
16
16
years of professional experience
Work History
Project Supervisor
Project Resources Group
06.2022 - Current
- Collaborate daily with Google management to align project goals and ensure effective communication.
- Build and maintain interactive dashboards and datasheets to track project progress and performance metrics.
- Manage the Work Package Process, ensuring all jobs start on time, tracking their progress, and holding vendors accountable.
- Assist in the hiring and termination processes, contributing to the development of a strong and effective team.
- Initiate and drive employee appreciation activities to foster a positive workplace culture and enhance team morale.
Investor Relations Manager
Primary Residential Mortgage
12.2014 - 06.2022
- Recruited and hired new staff following a mass exit prior to my promotion.
- Managed a team of 13-15 employees, fostering a collaborative work environment.
- Trained all new hires to ensure a uniform process, which resulted in a reduction of defects.
- Researched and developed streamlined processes using Excel to enhance efficiency within Secondary and Post-Closing.
- Advocated for team promotions and terminations based on individual performance evaluations.
- Recognized with the Cheri Bruno Award for exceptional dedication and contribution, equivalent to Employee of the Year.
Customer Service Representative
Discover Card
06.2008 - 12.2014
- Assisted customers by handling calls related to activating new cards, redeeming rewards, and processing payments.
- Guided customers through the personal loan application process, reviewing credit files and asking targeted questions to address discrepancies.
- Facilitated dispute resolutions for customers regarding unrecognized or disputed charges.
- Developed superior customer service skills, including conflict de-escalation and effective response to negative feedback, while emphasizing the importance of reliability and professionalism.
Education
No Degree - Data Analytics
Utah State University
Logan, UT2026
High School Diploma -
Granger High School
West Valley City, UT2008
Skills
- Data formatting
- Business Needs Analysis
- Project Management
- Strong Work Ethic
- Clear and Concise Communication
- Proficient in Excel and Google Sheets
- Dashboard Development
- Data organization
- Adept at creating formulas and some macros
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Be so good they can't ignore you.”
Steve Martin
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteRemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsTimeline
Project Supervisor
Project Resources Group
06.2022 - Current
Investor Relations Manager
Primary Residential Mortgage
12.2014 - 06.2022
Customer Service Representative
Discover Card
06.2008 - 12.2014
No Degree - Data Analytics
Utah State University
High School Diploma -
Granger High School
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