Kayla Womack
Cincinnati,OH
Summary
Results driven and highly motivated professional; with 5+ years of delivering exceptional customer service, sales and financial support. Proven ability to assess client needs and drive sales through relationship building. Valued team collaborator who adapts to changing priorities and ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Personal Banker
PNC Bank
Cincinnati, Ohio
06.2025 - Current
- Consistently meet/exceed monthly and quarterly sales goals by proactively identifying client needs and recommending appropriate financial products, including checking and savings accounts, personal loans, home lending and credit cards.
- Provide a high-quality customer experience by resolving complex inquiries, educating clients on digital banking tools, supporting overall branch operations and prioritizing hospitality.
- Ensure accuracy and compliance by adhering to regulatory standards, risk protocols, and company policies during all transactions.
- Drives proactive sales conversations through internal and outbound interactions with defined sales processes including service to sales, teller interactions, private appointments and effective lobby engagements.
Regional Teller
PNC Bank
Cincinnati
06.2024 - 06.2025
- Traveled between 5+ branch locations within the assigned region, providing seamless, high-quality customer service during staff shortages and peak times
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Managed cash drawer, balancing daily transactions and maintaining accurate records of financial activities.
- Educated clients on bank products and services, promoting features that aligned with their financial needs.
Sales Stylist (Support)
Saks Fifth Avenue
Cincinnati, Ohio
07.2022 - 10.2022
- Surpassed daily sales goals by delivering personalized styling assistance and ensuring clients find products matching their needs.
- Built strong client relationships by delivering exceptional service, maintaining communication, and fostering trust.
- Handled customer service calls, appointments, online orders, and issue resolutions to support seamless client experiences.
- Assisted clients in selecting luxury merchandise through personalized styling consultations.
- Collaborated with team members to ensure accurate inventory management and product display.
Student Teacher
Lakeside Christian Academy
Morehead, Kentucky
01.2022 - 04.2022
- Demonstrated collaboration, patience, and strong communication with faculty, parents, and students.
- Assessed student progress through regular evaluations and feedback sessions.
- Facilitated small group activities to promote critical thinking and teamwork skills.
- Supported a positive classroom environment and encouraged student participation.
- Developed and implemented engaging lesson plans aligned with curriculum standards focused on early childhood learning objectives.
Sales Associate
Hollister
Liberty Township, Ohio
05.2021 - 11.2021
- Provided attentive customer service by identifying customer needs and recommending appropriate products.
- Processed transactions efficiently using POS systems, ensuring accuracy and speed.
- Maintained store presentation standards through effective merchandising strategies.
- Collaborated with team members to meet weekly sales goals and maintain product knowledge.
- Ensured a clean, organized shopping environment by restocking and maintaining displays.
Education
Bachelor of Arts - Communications
Morehead State University
Morehead, KY05-2028
Skills
- Customer Service & Satisfaction
- Banking Tools
- Problem-Solving
- Leadership
- Data Entry
- Organizational Skills
- Sales
- Teamwork and Collaboration
- Risk Management
- Microsoft Office
- ASL Fluency
- Branch Operations
LEADERSHIP EXPERIENCE & ACTIVITIES
Community Service Leader, Dream Builders University, Cincinnati OH May 2023 - Present
- Consistently achieved high productivity by accurately picking and preparing products for shipment within strict timeframes.
- Maintained a positive attitude and supported team operations by assisting with tasks assigned by management.
Student Athlete, Morehead State Women’s Soccer, Morehead KY June 2020 - April 2022
- Demonstrated leadership by motivating teammates and fostering a positive team culture.
- Advocated for mental health awareness and supported teammates’ well-being.
- Balanced athletic commitments while maintaining academic performance and prioritizing physical recovery.
Timeline
Personal Banker
PNC Bank
06.2025 - Current
Regional Teller
PNC Bank
06.2024 - 06.2025
Sales Stylist (Support)
Saks Fifth Avenue
07.2022 - 10.2022
Student Teacher
Lakeside Christian Academy
01.2022 - 04.2022
Sales Associate
Hollister
05.2021 - 11.2021
Bachelor of Arts - Communications
Morehead State University