Kayla Woodard
Summary
Dynamic professional with extensive experience as a Receptionist at Union Health, excelling in customer relations and appointment scheduling. Proven ability to enhance operational efficiency and visitor satisfaction through effective communication and organization skills. Recognized for training new staff and implementing streamlined processes, fostering a positive and professional environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Union Health
11.2021 - Current
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing inter-office collaboration and efficiency.
- Supervised training for new reception staff, fostering a welcoming and knowledgeable environment.
- Developed and implemented streamlined processes for managing incoming calls and inquiries.
- Led initiatives to enhance customer service standards, resulting in improved visitor satisfaction ratings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
General Manager
Bell American Group LLC
10.2020 - 10.2021
- Learned operational processes and company policies to support team objectives.
- Assisted in managing daily operations and coordinating staff activities effectively.
- Supported inventory management by tracking stock levels and reporting discrepancies.
- Participated in team meetings to discuss workflow improvements and enhance communication.
- Maintained cleanliness and organization of workspaces to promote safety standards.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Store Manager
Bell American Group LLC
07.2020 - 10.2020
- Led team in achieving sales targets through effective staff training and development.
- Streamlined inventory management processes, ensuring optimal stock levels and reducing waste.
- Implemented customer service initiatives that improved satisfaction ratings and fostered loyalty.
- Analyzed sales data to identify trends, informing strategic product placement decisions.
- Developed employee schedules to maximize productivity while maintaining labor cost efficiency.
- Ensured adherence to company policies and safety standards, fostering a compliant workplace environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Shift Leader
Bell American Group LLC
08.2019 - 10.2020
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
- Trained new staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Monitored inventory levels, coordinating timely restocking of supplies.
Cashier
Four Yumigos LLC
08.2013 - 09.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in training new staff on operational procedures and customer engagement techniques.
Education
High School Diploma -
Riverton Parke JR SR High School
Montezuma, INSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Documentation and reporting
- Positive and professional
- Reception desk management
- Multi-line telephone skills
Accomplishments
- Recognized by patients for expedient and effective service.
- Held first-point-of-contact for all internal and external communications with Dr Mardini's office.
- Completed Union Health's Career Path program in 2023,2024,2025.
- Leaders on the Horizon with Union Health in 2024.
- Scheduling and referring patients for Consults.
- In take medication requests and log them accordingly.
- Multiple Leadership workshops within the last year.
- Union Health committees I have served on Super User and Patient Experience.
- Cross Trained in OBGYN and Endocrinology.
Certification
- Certified CPR 2024
- Certified Preceptor within Union Health System in 2022-2023
Timeline
Receptionist
Union Health
11.2021 - Current
General Manager
Bell American Group LLC
10.2020 - 10.2021
Assistant Store Manager
Bell American Group LLC
07.2020 - 10.2020
Shift Leader
Bell American Group LLC
08.2019 - 10.2020
Cashier
Four Yumigos LLC
08.2013 - 09.2018
High School Diploma -
Riverton Parke JR SR High School