Summary
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kayla Wooten

Lugoff,SC

Summary

Knowledgeable receptionist skilled in administrative support and customer service. Brings several years of experience managing fast-paced front desk operations. Energetic and personable team player with strong planning and communication abilities.

Work History

Front Desk Operations

Pediatric Associates Of Kershaw County
Camden, SC
08.2022 - Current
  • Managed the front desk operations, including answering phones, taking messages, and scheduling appointments.
  • Conducted regular audits of front desk operations to identify areas needing improvement.
  • Managed front desk operations including checking patients in and out, collecting co-pays, filing paperwork and managing the waiting room area.
  • Prepared detailed reports outlining daily activity logs from the front desk operations.
  • Streamlined front desk processes for improved efficiency.

Front Office Team Lead

Palmetto Pediatric and Adolescent Clinic
Columbia, SC
07.2021 - 08.2022
  • Assisted in the development of new procedures and processes to improve front office operations.
  • Provided leadership, direction, and guidance to team members on daily tasks.
  • Conducted regular staff meetings to ensure that all team members were updated with changes in department policies and procedures.
  • Ensured that all front desk staff adhered to company policies and procedures regarding guest check-in and check-out process.
  • Monitored performance of each team member and provided feedback as needed.

Education

Associate of Arts - University Bridge

York Technical College
Rock Hill, SC
05-2023

Bachelor of Arts - Healthcare Administration

Columbia College
Columbia, SC

Skills

  • Front Desk Operations
  • Employee Performance Management
  • Customer Engagement
  • Insurance verification
  • Data Entry
  • Attention to Detail
  • Payment Collection
  • Policy Development

Certification

  • CPR/ BLS Certified

Timeline

Front Desk Operations

Pediatric Associates Of Kershaw County
08.2022 - Current

Front Office Team Lead

Palmetto Pediatric and Adolescent Clinic
07.2021 - 08.2022

Associate of Arts - University Bridge

York Technical College

Bachelor of Arts - Healthcare Administration

Columbia College

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Kayla Wooten