Vicki Barber
Salisbury,NC
Summary
As a Referral Coordinator, I'm known for high productivity and efficient task completion. Skilled in managing patient referrals, coordinating with healthcare providers, and ensuring accurate record-keeping. Excel in communication, problem-solving, and time management to enhance operational efficiency and patient satisfaction. Committed to maintaining confidentiality and providing exceptional service in a fast-paced environment.
I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Referral Coordinator
Southern Orange County Pediatric Associates
Lake Forest, CA
05.1996 - Current
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Coordinated with Medical Groups to ensure timely processing of HMO and PPO referrals.
- Collaborated with internal departments to ensure smooth transitions for referred patients. Specifically Caloptima.
- Performed data entry related to referrals into electronic health record systems.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
- Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
- Communicated with patients with compassion while keeping medical information private.
- Built providers monthly schedules in Cerner.
- Communicate the On-Call schedules for all Providers in TAB and Perfect Serve on both websites.
- Maintain, create, and modify the doctors' schedule templates.
Operations Manager
Southern Orange County Pediatric Associates
Lake Forest, CA
09.1996 - 04.2016
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of the individuals within my department.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Managed scheduling and training of all employees for the Front Office.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Enforced federal, state, local and company rules for safety and operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Implemented EHR for SOCPA in 1999. Maintained the different systems, supervised all upgrades, training, managed all downtimes, did troubleshooting when necessary.
Education
Some College (No Degree) - Business Management
Saddleback College
Mission Viejo, CAEMR
Allscripts
Skills
- Accurate Documentation
- Insurance precertification processes
- Medical terminology knowledge
- Database Management
- Organizational abilities
- Patient Scheduling
- Scheduling Software
- Insurance Verification
- Critical Thinking
- Information Systems Development
- Analytical Thinking
- Staff Supervision
- Self Motivation
- Customer Service
- Multitasking
- HIPAA Guidelines
- Appointment Scheduling
Timeline
Operations Manager
Southern Orange County Pediatric Associates
09.1996 - 04.2016
Referral Coordinator
Southern Orange County Pediatric Associates
05.1996 - Current
Some College (No Degree) - Business Management
Saddleback College
EMR
Allscripts
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