Kayla Young
Reedsburg,WI
Summary
Skilled Public Area Attendant with relevant experience in maintaining cleanliness and order in various public spaces. Strengths lie in effective communication, problem-solving skills, and demonstrating respect for company policies at all times. Have made significant contributions to previous employers by creating safe, clean environments that positively impact visitor experiences.
Overview
8
8
years of professional experience
Work History
Public Area Attendant
Great Wolf Lodge
Baraboo, Wisconsin
07.2026 - Current
- Wiped down windows to create a positive first impression for guests at all main entrances.
- Sanitized guest bathrooms to ensure a clean and welcoming environment.
- Vacuumed and maintained cleanliness for guests throughout the resort.
- Facilitated guest requests to enhance their experience. and delivered items in a timely manner.
Housekeeping Cleaner
The Juniper Motel and Resort
Wisconsin Dells, Wisconsin
06.2026 - Current
- Cleaned and inspected rooms and cabins.
- Maintained cleanliness throughout the resort featuring: Sauna, Spa room, Yoga room, Gym room, main office and laundry room.
- Washed, dried and folded linen along with restocking cabinets for the next day.
- Ordered linen, supplies, and chemicals to ensure adequate stock levels, supporting efficient operations.
- Kept cleanliness while working in case of early guest check-in so it wasn’t messy and kept up, making the guest experience better.
- Addressed guest requests promptly to enhance satisfaction.
Housekeeper
A Clean Getaway
Mauston
05.2025 - 10.2025
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Ensured high standards of cleanliness and attention to detail across all tasks to enhance client satisfaction
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Utilized various cleaning tools and equipment effectively to achieve optimal results
- Engaged with clients to identify and address specific cleaning needs and preferences, fostering trust and satisfaction
- Implemented efficient organizational systems for supplies and equipment inventory management
- Provided exceptional customer service by addressing client concerns promptly and professionally
- Worked independently with minimal supervision while maintaining a high level of productivity
- Fostered positive relationships with clients through friendly demeanor and reliable service delivery
- Closely inspected work areas after completion to ensure all tasks were performed to the highest standards
- Trained and mentored new team members on effective cleaning techniques and company procedures to uphold service quality
2nd Shift Front Desk Associate
The Lodge at Mauston
Mauston
10.2023 - 05.2024
- Welcoming guests to the front desk and engaging in friendly conversations while conducting the check-in process.
- Answered reservation requests and inquiries for hotel and restaurant via phone, providing accurate information on quotes and previous statements.
- Managing customer complaints and rectifying issues to complete satisfaction.
- Coordinated with housekeeping, maintenance, and grounds teams to promptly address guest needs, ensuring high standards of service.
- Assisted housekeeping team by sorting, washing, and folding laundry items. Washed, folded & put away.
- Welcomed large volumes of guests as first point of contact, enhancing overall customer service experience.
Housekeeper
The Lodge at Mauston
Mauston
06.2023 - 10.2023
- Cleaned rooms thoroughly for incoming guests, ensuring a welcoming environment.
- Sorted, washed, and neatly folded laundry to maintain cleanliness.
- Washed and folded laundry to maintain high standards of cleanliness and guest satisfaction.
- Picked up extra shifts on weekends.
Field Service Technician
JSR Welding
Lyndon Station
01.2019 - 06.2023
- Assisted coworkers with various tasks throughout the workday.
- When tools are needed, I am there to make sure they are in the hands of the person needing them.
- Setting up tool cart & welder.
- Completed confined space, hot work, and tank inspection forms to ensure compliance with safety protocols.
- Making sure the coworker going into a confined space has all the correct PPE.
- Filling out confined space / hot work / tank inspection forms.
- Delivered tools to coworkers promptly.
- Coordinated end-of-day cleanup by returning tools to designated spots, disposing of garbage and scrap metal, submitting safety forms, and preparing trailer for sign out.
- Visited Festival Foods during slow season for supplies.
Cashier
Festival
Mauston
09.2020 - 02.2021
- Cashiered and bagged people's personal items with a smile and a hello.
- Counted cash register till during closing shifts to ensure accuracy.
- Maintained cleanliness of checkout lane for customer satisfaction.
- Organized and faced shelves to maintain product visibility during slow hours.
- Volunteered to cover additional shifts in Wine & Spirits Department for team support.
Education
High School Diploma -
Mauston High School
Skills
- Quality assurance
- Cleaning safety practices
- Workplace hygiene
- Deep cleaning techniques
- Detail orientation
- Time management
- Physical stamina
- Organization
- Teamwork
- Customer Service
- Great communication
- Friendly, Positive Attitude
- Reliable and trustworthy
- Typing skills
- Deep cleaning techniques
LANGUAGES
English
Timeline
Public Area Attendant
Great Wolf Lodge
07.2026 - Current
Housekeeping Cleaner
The Juniper Motel and Resort
06.2026 - Current
Housekeeper
A Clean Getaway
05.2025 - 10.2025
2nd Shift Front Desk Associate
The Lodge at Mauston
10.2023 - 05.2024
Housekeeper
The Lodge at Mauston
06.2023 - 10.2023
Cashier
Festival
09.2020 - 02.2021
Field Service Technician
JSR Welding
01.2019 - 06.2023
High School Diploma -
Mauston High School