Kayla D. Williams
Houston,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manger
Kido International Preschool
09.2023 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Personal Assistant to the Managing Director
Sam Houston State University
01.2023 - 07.2023
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Kept detailed track of household and maintenance inventory and schedule
- Oversaw personal and professional calendars and coordinated appointments for future events.
Kids Care Supervisor
University Heights Baptist Church
10.2020 - 06.2023
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Worked effectively in fast-paced environments.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Guest Advocate
Target
11.2020 - 11.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier/Assistant Baker
Smallcakes
01.2020 - 12.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Performed cash, card and check transactions to complete customer purchases.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Managed customer service operations, including taking orders and resolving complaints.
File Clerk
Office Of Business Opportunities
06.2016 - 08.2016
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Education
Bachelor of Science - Criminal Justice, Psychology
Sam Houston State University
Huntsville, TX05.2023
Skills
- Critical-Thinker
- Adaptable
- Food Services
- Parent Communication
- Microsoft Office
- Teamwork and Collaboration
- Team Supervision
- People-person
Certification
- [ CPR ], [ American Red Cross] - [ 2022-2024 ]
- Microsoft Certified Professional
Timeline
Office Manger
Kido International Preschool
09.2023 - Current
Personal Assistant to the Managing Director
Sam Houston State University
01.2023 - 07.2023
Guest Advocate
Target
11.2020 - 11.2022
Kids Care Supervisor
University Heights Baptist Church
10.2020 - 06.2023
Cashier/Assistant Baker
Smallcakes
01.2020 - 12.2020
File Clerk
Office Of Business Opportunities
06.2016 - 08.2016
Bachelor of Science - Criminal Justice, Psychology
Sam Houston State University
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