Summary
Overview
Work History
Education
Skills
Timeline
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Kaylah Allen

Covington,Ga

Summary

Detail-oriented professional with extensive experience in cash handling and customer service, recognized for delivering high productivity and efficiency. Proven expertise in general accounting and finance concepts, coupled with strong communication skills and sales experience to enhance customer interactions. Committed to fostering positive relationships and ensuring exceptional service experiences. Seeking opportunities to leverage skills in a dynamic environment.

Overview

8
8
years of professional experience

Work History

Stylist Apprentice

SCouture Salon
Dunwoody, GA
06.2016 - 06.2024
  • Managed receptionist duties, including answering phones and booking appointments.
  • Developed and sustained strong relationships with clients, resulting in exceptional customer service
  • Responsible for maintaining cleanliness of salon and equipment, including completing sanitization of all equipment.
  • Handle payment transactions
  • Adhered to safety protocols by wearing appropriate clothing and protective gear during chemical usage
  • Follow safety policies to prevent access to heating tools by younger clients, ensuring a safe environment.

Shift Manager

Five below
Conyers, GA
08.2023 - 04.2024
  • Ensured customer satisfaction by answering incoming phone calls to stores
  • Implemented safety and cleanliness measures to enhance the shopping experience
  • Successfully managed customer conflicts, ensuring satisfactory outcomes.
  • Provided customer support by addressing inquiries, resolving issues, and satisfying customer requirements.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Assessed operational efficiency of the store's departments.

Shift Manager

Insomnia Cookies
Kennesaw, GA
01.2022 - 05.2023
  • Managed daily shift operations, ensuring efficient scheduling, accurate inventory management, and smooth store opening/closing procedures while delivering excellent customer service.
  • Directed team members to complete daily tasks and uphold store cleanliness
  • Independently oversaw store operations, efficiently fulfilling nationwide orders and guaranteeing customer satisfaction in store
  • Established and upheld bakery health inspection standards
  • Safely followed all baking safety regulations for cookie production
  • Implemented necessary measures to guarantee safe kitchen environment by providing appropriate equipment

Education

Bachelor in Business Management -

Kennesaw State University
Kennesaw, GA
05.2026

Diploma -

Newton High School
Covington, GA
05.2020

Skills

  • Exceptional customer service and interpersonal communication skills
  • Fast pace and self-disciplined
  • The ability to adapt and be flexible enough to problem-solve
  • Food and beverage preparation
  • Strong Work Ethic
  • Guest Services
  • Company culture and values
  • Tech Savvy & Proficient in Microsoft Office Suite Product
  • Customer Service
  • Crew Coordination
  • Cash handling
  • Cleanliness and sanitation
  • Administrative tasks
  • Verbal and written communication
  • Safety Procedures

Timeline

Shift Manager

Five below
08.2023 - 04.2024

Shift Manager

Insomnia Cookies
01.2022 - 05.2023

Stylist Apprentice

SCouture Salon
06.2016 - 06.2024

Bachelor in Business Management -

Kennesaw State University

Diploma -

Newton High School

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Kaylah Allen