Kaylah Latiker
Calumet City,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Secretary/Clerical Position. Ready to help the team achieve daily goals.
While being an organized and dependable candidate who's successful at managing multiple priorities and thriving under deadlines with a positive attitude in an ever-changing environment with shifting priorities.
Overview
5
5
years of professional experience
Work History
12-month Secretary (floater)
Michelle Obama School Of Technology & The Arts
Park Forest, IL
02.2023 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported school principal by helping manage budgets, scheduling appointments and organizing itinerary.
- Traveled from school to school within the district to fill in for other secretaries that may have called off
Operations Assistant
Star Freight LLC
Valparaiso, IN
12.2022 - 01.2023
- Assisted with facility scheduling pick ups and drop off for CDL drivers over the road.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring satisfaction.
- Managed and maintained file system covering expenses, reports and support documentation.
- Prepared and proofread reports detailing operations activities.
- Utilized excel & various softwares regularly to complete job tasks, developing advanced proficiency.
- Gathered, organized and input information into digital database.
Transportation Safety Manager Assistant
Transada INC
Gary, IN
05.2022 - 10.2022
- Monitoring driver qualification files and the hiring and selection process
- Assuring DOT drug / alcohol program is compliant with regulations
- Overseeing and implementing the elements of a Crash Management process including coordination of reporting, investigation, documentation and management of incidents
- Reported maintenance and repair needs for transportation vehicles and equipment
- Conducting audits and inspections of private fleet and vendor practices to monitor compliance
- Record keeping
- Overseeing navigation systems
Transportation Dispatcher
Interstate Haul Stars
Chicago, IL
09.2021 - 04.2022
- Negotiate rates with customers
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations in different states.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Issue funds such as EFS checks for lumpers
- Invoiced all loads for records
- Maintain constant contact with brokers
- Code calling
Media Technology Assistant
Park Forest-Chicago Heights School District 163
Park Forest, IL
02.2020 - 08.2021
- Established open communication and positive relationships with students, peers and administrative staff.
- Designed and presented lesson plans in technology using variety of media resource techniques to appeal to various learning styles within assigned grade levels.
- Provided warm, supportive environment for developing academic, social and emotional growth.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Prepared and administered grade-specific online practice test and examinations regulated by school district to monitor students' growth and to report progress.
- Other duties as assigned
Reservation Sales Agent
W5 Golf - Seasonal
Flossmoor, IL
12.2018 - 10.2019
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Bachelors Of Science - Business Administration
Grand Canyon University
Phoenix, AZDiploma - General Studies
Rich East High School
Park Forest, IL05.2013
Skills
- Compliance Regulations
- Data Interpretation
- Paperwork Preparation
- New Employee Orientation
- Customer Satisfaction
- Microsoft Excel
- Outlook
- Records Filing
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Inbound and Outbound Calling
- Answering Emails
- Team-Oriented and Cooperative
- Critical Thinking
- Dispatching Workers
- Organization and Time Management
- Data Entry and 10-Key
- Materials Organization
- Confidential Data Protection
- Billing and Invoicing
- Record Sorting and Filing
- Call Transfers
- 40 wpm
Timeline
12-month Secretary (floater)
Michelle Obama School Of Technology & The Arts
02.2023 - Current
Operations Assistant
Star Freight LLC
12.2022 - 01.2023
Transportation Safety Manager Assistant
Transada INC
05.2022 - 10.2022
Transportation Dispatcher
Interstate Haul Stars
09.2021 - 04.2022
Media Technology Assistant
Park Forest-Chicago Heights School District 163
02.2020 - 08.2021
Reservation Sales Agent
W5 Golf - Seasonal
12.2018 - 10.2019
Bachelors Of Science - Business Administration
Grand Canyon University
Diploma - General Studies
Rich East High School