Kaylah Latiker
Calumet City,IL
Summary
Hardworking, dedicated administrative professional with strong organizational skills. A team player committed to achieving daily goals and meeting deadlines effectively. Dependable with excellent multi-tasking abilities, thriving in dynamic environments with shifting priorities.
Overview
6
6
years of professional experience
Work History
12-month Secretary (40 Hrs /week)
Michelle Obama School Of Technology & The Arts
02.2023 - Current
- Managed and maintained both paper and electronic filing systems: Routinely entered data, categorized documents, routed various documents, managed incoming and outgoing mail, and performed other clerical tasks to ensure efficient office operations.
- Coordinated all meeting and calendar scheduling
- Coordinated phone and email correspondence, handling incoming and outgoing mail and faxes with professionalism.
- Lead assistant for all major projects
- Lead assistant to the principal managing one hundred thousand dollar school budget
- Traveled administrative assistant ensuring adequate coverage throughout the district due to employee unavailability.
- Primary liaison for vendors
- Managed confidential information discreetly, maintaining privacy and compliance with organizational policies.
- Assisted the payroll department by collecting and verifying timesheets for accuracy and timely submission.
Operations Assistant (40hrs/week)
Star Freight LLC
12.2022 - 01.2023
- Assisted the operations manager in planning routine operations and special projects, ensuring efficient execution and alignment with company goals.
- Managed and maintained a comprehensive filing system for expenses, reports, and support documentation.
- Answered a multi-line phone system, providing enthusiastic and professional service to callers.
- Utilized Microsoft Excel and various software tools to complete job tasks with accuracy and efficiency.
- Facilitated facility scheduling for CDL driver pick-ups and drop-offs, optimizing logistics and driver availability.
Transportation Safety Manager Assistant (40hrs/wk)
Transada INC
05.2022 - 10.2022
- Monitoring driver qualification files and the hiring and selection process
- Assuring DOT drug / alcohol program is compliant with regulations
- Overseeing and implementing the elements of a Crash Management process including coordination of reporting, investigation, documentation and management of incidents
- Reported maintenance and repair needs for transportation vehicles and equipment
- Conducting audits and inspections of private fleet and vendor practices to monitor compliance
- Record keeping
- Overseeing navigation systems
- Streamlined reporting processes for improved efficiency in incident management and resolution.
- Established strong communication channels between safety management and frontline staff, promoting transparency and fostering trust.
Transportation Dispatcher (40hrs/week)
Interstate Haul Stars
09.2021 - 04.2022
- Successfully negotiated customer rates, achieving a cost reduction of 20% while maintaining strong client relationships.
- Manages incoming customer correspondence related to delivery issues effectively resolving concerns and improving customer satisfaction by 80 percent.
- Scheduled and dispatched drivers across state lines, optimizing routes for traffic, road conditions, and efficiency.
- Issued funds such as EFS checks for service chargers to laborers
- Proactively generated new business opportunities through strategic code calling, resulting in a 70 percent increase in leads and 90 percent in client acquisition.
- Invoiced all loads for records and maintained constant contact with brokers to ensure timely deliveries.
Media Technology Assistant (40hrs/week)
Park Forest-Chicago Heights School District 163
02.2020 - 08.2021
- Designed and presented lesson plans using various media resources, catering to different learning styles.
- Provided clerical support by copying, faxing, and filing documents, ensuring accurate record-keeping.
- Assisted in the development and maintenance of electronic filing systems, categorizing documents for efficient retrieval.
- Established open communication and positive relationships with students, peers, and administrative staff.
Reservation Sales Agent (40hrs/week)
W5 Golf - Seasonal
12.2018 - 10.2019
- Provided high-level customer service by engaging with customers using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers, ensuring satisfaction and retention.
- Answered incoming phone calls, building friendly rapport with callers while addressing inquiries and making recommendations.
- Suggested packages and amenities to guests, helping them find accommodations that fit their needs.
- Collaborated closely with colleagues to enhance teamwork, ensuring smooth operations and optimal guest experiences.
Education
Bachelors Of Science - Human Resources Management
Grand Canyon University
Phoenix, AZDiploma - General Studies
Rich East High School
05.2013
Skills
- Compliance Regulations
- Data Interpretation
- Paperwork Preparation
- New Employee Orientation
- Customer Satisfaction
- Microsoft Excel & Outlook
- Records Filing
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Critical Thinking
- Dispatching Workers
- Organization and Time Management
- Data Entry and 10-Key
- Materials Organization
- Confidential Data Protection
- Billing and Invoicing
- Record Sorting and Filing
- Call Transfers
- Typing Speed: 40 WPM
Timeline
12-month Secretary (40 Hrs /week)
Michelle Obama School Of Technology & The Arts
02.2023 - Current
Operations Assistant (40hrs/week)
Star Freight LLC
12.2022 - 01.2023
Transportation Safety Manager Assistant (40hrs/wk)
Transada INC
05.2022 - 10.2022
Transportation Dispatcher (40hrs/week)
Interstate Haul Stars
09.2021 - 04.2022
Media Technology Assistant (40hrs/week)
Park Forest-Chicago Heights School District 163
02.2020 - 08.2021
Reservation Sales Agent (40hrs/week)
W5 Golf - Seasonal
12.2018 - 10.2019
Bachelors Of Science - Human Resources Management
Grand Canyon University
Diploma - General Studies
Rich East High School
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