Crystal A. Evans (GS-07)

• My background begins with over 17 years experience in Pharmacology and Medical Terminology. With extensive understanding of Medical data bases to include Genesis, Tricare Formulary, and other medical automation.
• Under Defense Health Agency I performed Set up and modified patient profiles to include current medications and insurance details
• Performed various operations in a clinic setting to build strong relationships with providers.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Coordinated with physicians on extra care needed towards patients with opioid abuse or therapeutic duplication.
• Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
• Resolved third-party billing, computer system and customer service issues.
• Solved customer problems in-person or over telephone by providing assistance with health care resource systems
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Excellent at reviewing clinical data and casework for Patient Quality Care
• Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
• Very efficient in organizing and managing patients medical history
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Managed opening and closing duties for pharmacy.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

In charge of F-16 Cockpit inspections to include survival kit and oxygen tank. Inspect, maintain aircrew flight equipment. Cleaning and assembly of pilot’s ocular systems and respiratory protective equipment. Repaired any survival kit contents, including replacement of all rubberized components. Worked with fighter pilots to give an excellent experience before flying.