SHERON JOHNSON
Oakland
Summary
Results-oriented Housing Voucher Program Coordinator with a focus on case management and cross-agency collaboration. Expertise in improving housing stability and operational efficiency while coaching and supporting foster youth. Strong background in compliance and documentation to ensure regulatory adherence and optimal program outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Housing Voucher Program Coordinator – Foster Youth to Independence (FYI)
Beyond Emancipation
Oakland
12.2023 - 01.2026
- Coordinated housing services and provided coaching and case management support for a caseload of 40+ current and former foster youth.
- Collaborated with Oakland Housing Authority, Livermore Housing Authority, Berkeley Housing Authority, and Housing Authority of County of Alameda (HACA) to enhance housing access for foster youth.
- Assisted participants in housing-related crises, connecting them to emergency financial and community resources to stabilize their living situations.
- Supported participants with housing stability, independent living skills, education, employment, and resource navigation.
- Applied strong operational, documentation, and organizational skills developed through years of management experience to ensure compliance with HUD and FYI program requirements.
- Maintained case records, reports, and correspondence to ensure compliance with funding and regulatory standards, supporting program integrity.
- Served as liaison with property owners, housing authorities, and community partners to support successful housing placements.
Claim Operations Manager II
Chubb & Son
San Ramon
11.2002 - 12.2021
- Managed multi-regional claim operations teams across Northern and Southern California and additional regional offices, driving consistent service delivery.
- Directly supervised 30+ staff, managing performance, productivity, quality assurance, and customer service outcomes.
- Oversaw complex claim operations workflows, ensuring compliance with regulatory and internal audit standards to maintain operational integrity.
- Acted as Lead Manager for internal best-practice compliance audits, consistently achieving successful results.
- Collaborated with IT, audit, and business partners to implement automation initiatives, including paperless workflows and process redesign.
- Mentored and coached staff for advancement into senior operational and leadership roles.
- Implemented process improvements that streamlined operations and elevated overall effectiveness.
Education
High School Diploma -
Austin
Chicago, ILSkills
- Housing Program Coordination
- Case management
- Housing stability
- Compliance
- Documentation
- Cross-Agency Partnerships
- Community Partnerships
- Resource Navigation
- Management
- Team Leadership
- Process Oversight
- Process Improvement
- Operational Efficiency
- Effective communication
- Coaching
- Support
Certification
- International Certified Professional Coach (ICPC)
- Mental Health First Aid Certification
- CPR Certification
Community Board Involvement
- Board Member, The Feather House, Alameda, Support an organization serving foster youth by providing access to household goods and essential items as they transition into stable housing.
- Mentor & former Mentor Coordinator, Oakland House of Ruth
- Former Board Member & Vice Commissioner, Bay Area Football & Cheerleading League
- Community volunteer, Supporting homeless outreach, senior meals, and family support initiatives
Core Expertise
- Claim Operations Management & Team Leadership
- Housing Program Coordination (FYI / HCV / HUD)
- Caseload Coordination (40+ participants)
- Workflow & Process Oversight
- Compliance, Documentation & Audits
- Cross-Agency & Community Partnerships
- Coaching, Support & Resource Navigation
- Process Improvement & Operational Efficiency
Timeline
Housing Voucher Program Coordinator – Foster Youth to Independence (FYI)
Beyond Emancipation
12.2023 - 01.2026
Claim Operations Manager II
Chubb & Son
11.2002 - 12.2021
High School Diploma -
Austin