LAKESHIA FULLER
MCDONOUGH,GA
Summary
Affordable Housing programs SME with extensive experience in the housing sector, specializing in strategic oversight and operational efficiency. Successfully navigates HUD regulations while fostering partnerships that enhance housing programs. Focused on leading initiatives to promote rapid rehousing and support services, driving community efforts to reduce homelessness.
Overview
27
27
years of professional experience
Work History
Housing Choice Voucher Program Supervisor
CVR Associates Inc.
Tampa, Florida
06.2025 - Current
- Supervised program implementation to ensure compliance with organizational standards and enhance service quality.
- Monitored program activities to ensure compliance with regulatory requirements and identify areas for improvement.
- Coordinated team efforts to improve service delivery and streamline operational processes.
- Developed training programs for staff to improve skills and knowledge.
- Conducted performance evaluations to assess staff contributions and development needs.
- Facilitated communication between departments to streamline project workflows.
- Led strategic planning sessions to align programs with company goals and objectives.
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Analyzed program effectiveness to optimize workflows.
HOUSING CHOICE VOUCHER SME CONSULTANT
CGI Federal
Montgomery, USA
10.2023 - 02.2025
- Remote
- Provided subject matter expertise in meetings with senior leadership, addressing potential opportunities and challenges to inform strategic decisions.
- Provided expert guidance on federal compliance regulations and best practices.
- Reviewed documentation for compliance with government standards and expectations, ensuring accuracy and integrity.
- Collaborated with cross-functional teams to enhance project delivery and efficiency.
- Mentored junior staff to build expertise in subject matter areas and processes.
- Supported team members and managers through one-on-one sessions, fostering continuous improvement in processes and performance.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
PRODUCT SUPPORT SPECIALIST
Emphasys
Pembroke, USA
08.2023 - 10.2023
- Provided technical support for software solutions, resolving customer inquiries and enhancing user satisfaction.
- Diagnosed product issues, collaborating with development teams to implement effective resolutions.
- Resolved escalated support tickets, ensuring timely communication with clients.
- Assisted customers with installation, configuration, and troubleshooting of products.
- Delivered training sessions on product features to enhance user understanding.
- Coordinated with cross-functional teams to improve customer experience and satisfaction.
- Managed customer feedback, conveying insights to product management to inform product enhancements.
- Documented support processes and solutions in knowledge base for future reference.
- Worked remotely to assist clients with technical issues.
SR HOUSING CHOICE VOUCHER SPECIALIST
City Of Decatur Housing Authority
Decatur, USA
12.2011 - 10.2023
- Guided Housing Choice Voucher (HCV) program for HUD compliance and performance standards.
- Streamlined departmental workflow to enhance resource allocation and align with SEMAP goals.
- Ensured data integrity and reporting accuracy via system-of-record software.
- Developed and implemented performance measurement tools to evaluate staff effectiveness.
- Led technical issue resolution, enhancing customer satisfaction.
- Developed solutions to improve customer experience based on interaction patterns.
- Recommended product changes to improve performance and customer satisfaction.
- Fostered team growth and productivity by providing input in daily meetings.
- Resolved complex customer inquiries to provide comprehensive product support.
- Decatur, GA
HOUSING CHOICE VOUCHER SPECIALIST
East Point Housing Authority
East Point, USA
11.2007 - 10.2010
- Managed housing applications to ensure compliance with regulations and guidelines.
- Facilitated client briefings to clarify program requirements and housing options, enhancing client understanding.
- Conducted regular inspections of housing units for program eligibility and quality standards.
- Processed rental assistance payments and maintained accurate records within systems.
- Reviewed case files for accuracy and completeness before final approval of vouchers.
- Provided guidance to applicants on income verification and documentation needed.
- Collaborated with landlords to address tenant issues, fostering positive landlord-tenant relations and program compliance.
- Trained new staff on policies, procedures, and client service techniques, ensuring adherence to program standards.
- Prepared reports summarizing tenant participation statistics or other pertinent details.
- Provided guidance to clients on available housing options in the area.
SR HOUSING CHOICE VOUCHER SPECIALIST
Columbus Metropolitan Housing Authority
Columbus, USA
04.1999 - 03.2007
- Led housing strategy for Pipeline housing and Rapid housing initiative, ensuring compliance with housing assistance regulations.
- Managed the housing assistance process for 350-400 participants, enhancing client satisfaction.
- Oversaw unit acquisition strategy for rapid rehousing and permanent supportive housing, improving operational efficiency.
- Streamlined case management using Excel, enhancing program compliance.
- Executed annual and interim participant reviews ensuring subsidy compliance.
- Led qualification assessment and financial status analysis for subsidy assistance.
- Coordinated housing strategies and initiatives, enhancing service delivery for improved participant outcomes.
- Conducted compliance training, improving staff knowledge on HUD/ESG regulations.
- Reviewed and monitored contractual performance and compliance to ensure adherence to regulations.
- Cultivated relationships with diverse stakeholders, fostering collaboration to support housing initiatives.
- Guided CoC in understanding and interpreting HUD/ESG regulations.
- Columbus, Ohio
- Oversaw pipeline housing strategy, unit acquisition and internal budgeting.
Education
BACHELOR'S DEGREE - BUSINESS MANAGEMENT
Strayer University
Skills
- Housing oversight
- Property supervision
- Compliance training
- HUD guidance
- Project Management
- Project coordination
- Document management
- Customer relationship management
- Workflow optimization
- Compliance Training Development
- Regulatory knowledge
- Operational leadership
- Staff development
- Staff training
- Team Leadership
- Performance evaluation
- Customer management
- Technical support
- Strategic Planning
Timeline
Housing Choice Voucher Program Supervisor
CVR Associates Inc.
06.2025 - Current
HOUSING CHOICE VOUCHER SME CONSULTANT
CGI Federal
10.2023 - 02.2025
PRODUCT SUPPORT SPECIALIST
Emphasys
08.2023 - 10.2023
SR HOUSING CHOICE VOUCHER SPECIALIST
City Of Decatur Housing Authority
12.2011 - 10.2023
HOUSING CHOICE VOUCHER SPECIALIST
East Point Housing Authority
11.2007 - 10.2010
SR HOUSING CHOICE VOUCHER SPECIALIST
Columbus Metropolitan Housing Authority
04.1999 - 03.2007
BACHELOR'S DEGREE - BUSINESS MANAGEMENT
Strayer University