LaShonda Brown
Albany Housing Authority
ALBANY,GA
1
Certification
6
years of professional experience
Experienced Housing Choice Voucher Specialist with 4+ years of expertise in eligibility determination, program compliance monitoring, and rent calculation. Known for accurate documentation, fair housing knowledge, and strong client relationship building. Housing Choice Voucher Manager Certificate.
Work History
Housing Choice Voucher Specialist
6 Years 4 Months- Calculated tenant rent portions and housing assistance payments in accordance with HUD and authority guidelines.
- Coordinated voucher issuance, landlord paperwork, and move-in processing to support timely lease-up activity.
- Processed Housing Choice Voucher eligibility files, verifying income, household composition, and program documentation accuracy.
- Conducted annual and interim recertifications, updating participant records and maintaining compliance with program requirements.
- Reviewed participant changes, resolved case discrepancies, and corrected documentation to prevent payment errors.
- Communicated with clients, landlords, and inspectors to clarify program rules and support case completion.
- Tracked recertification deadlines, inspection status, and case actions using housing management systems and detailed logs.
- Guided coworkers on voucher procedures, documentation standards, and compliance-focused case processing practices.
- Facilitated successful lease negotiations between landlords and tenants, ensuring mutually beneficial agreements for both parties.
- Implemented effective fraud detection measures, safeguarding program integrity and minimizing instances of abuse or misuse.
- Educated clients on their rights and responsibilities as voucher holders, fostering a better understanding of program requirements and expectations.
- Conducted annual recertifications to ensure continued eligibility for program participants while updating necessary documentation accordingly.
- Developed relationships with community partners to improve outreach efforts and increase awareness of available housing assistance resources.
- Provided comprehensive case management services, assisting families in achieving self-sufficiency through stable housing situations.
- Maintained compliance with federal regulations, ensuring proper management of the Housing Choice Voucher program.
- Conducted thorough eligibility assessments to accurately determine clients'' qualification for housing assistance.
- Streamlined application processes for increased efficiency and reduced wait times for clients seeking housing assistance.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information about housing assistance programs.
- Maintained strict confidentiality when handling sensitive personal information, adhering to privacy regulations throughout all aspects of casework.
- Managed program budgets responsibly to ensure the optimal allocation of funds for maximum community impact.
- Evaluated program effectiveness through regular data analysis and reporting, identifying areas for improvement and implementing necessary changes for continuous process enhancements.
- Contributed to team success by sharing knowledge, resources, and expertise with colleagues in a collaborative work environment.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices related to affordable housing administration.
- Resolved tenant-landlord disputes professionally, promoting positive outcomes that supported long-term tenancy success within the voucher program.
- Collaborated with landlords to expand the pool of available rental units for voucher holders, increasing housing options for clients.
- Coordinated with other social service agencies to provide wraparound support services for families in need of additional assistance beyond housing subsidies.
- Monitored ongoing compliance with program guidelines through regular inspections and communication with landlords and tenants.
- Collaborated with other professionals to plan and coordinate care for clients.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Utilized evidence-based practices to provide effective interventions for clients.
- Educated clients and families on mental health, wellness and recovery topics.
Education
Bachelor of Science - Marketing Management And Research
Skills
Eligibility determination
Voucher management
Fair housing laws
Housing counseling
Lease agreement review
Rent calculation
Program compliance monitoring
Policy interpretation
Documentation skills
Client relations
Family maintenance
Client support services
Collaboration
Problem-solving
Time management
Attention to detail
Adaptability
Self motivation
Goal setting
Professionalism
Teamwork
Active listening
Program development
Problem-solving abilities
Client assessment
Housing stability support
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Housing Choice Voucher Specialist
Albany Housing Authority
07.2020 - CurrentRead More
Southern New Hampshire University
Bachelor of Science from Marketing Management And Research
Read More
Housing Choice Voucher Manager Certificate
Recognize the general structure of a PHA and the legal and regulatory framework in which it exists. Explain mission, vision, and the organizational chart, and how they relate to your everyday work decisions. Design a strategy map for the HCV program.