Kaylah Rivera
Glendale
Summary
Knowledgeable Student with strong history of successful projects achieved through leadership, communication, and teamwork. Demonstrated commitment and integrity alongside solid academic performance. Thrives in dynamic environments and contributes skills and enthusiasm to diverse projects.
Overview
11
11
years of professional experience
Work History
Part-Time Sales Associate
Foot Locker
Elmhurst
05.2025 - Current
- Greet customers and provide excellent customer service
- Assist customers in selecting footwear, apparel, and accessories
- Stay knowledgeable about current promotions, sales, and product details
- Maintain a clean, organized, and visually appealing sales floor
- Restock merchandise and manage inventory on the sales floor
- Meet or exceed sales goals and performance metrics
- Promoted loyalty programs to enhance customer retention.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Operated cash register and processed transactions accurately and efficiently.
- Collaborated with team members to consistently meet daily sales goals and objectives.
- Handled customer inquiries and resolved issues, contributing to overall customer satisfaction.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Helped customers find specific products, answered questions, and offered product advice.
Substitute Paraprofessional
Department Of Education
Middle Village
05.2025 - Current
- Worked one-on-one or in small groups with students to reinforce lessons and provide individualized support
- Assisted students with special needs, including academic, behavioral, and social-emotional support
- Helped implement Individualized Education Programs (IEPs) by following teacher and specialist guidance
- Provided supervision during transitions, lunch, recess, arrival, and dismissal
- Supported students with personal care needs when required, including organization and task completion
- Promoted positive behavior through implementation of school-approved management strategies
- Adapted quickly to different classrooms, grade levels, and student needs daily
- Communicated observations and student progress to classroom teachers and staff
- Maintained a safe, inclusive, and supportive learning environment
- Followed school policies and confidentiality guidelines at all times
- Responded calmly and effectively to unexpected situations or student behaviors
- Facilitated development of student independence, confidence, and social skills
- Provided individualized support to students with special needs and diverse learning styles.
- Communicated effectively with teachers, parents, and school staff regarding student progress.
- Implemented behavior management strategies to promote a positive classroom environment.
- Monitored student behavior and reported concerns to appropriate educational staff.
- Cultivated positive relationships with students, parents, faculty, staff, and administrators
Division Leader
World of Discovery Day Camp
Bayside
07.2023 - 08.2025
- Supervised division of campers and counselors, ensuring safety and fostering positive engagement throughout camp day
- Served as a primary point of contact for parents, communicating updates regarding camper behavior, needs, and daily activities
- Guided, mentored, and supported counselors in effectively supervising and caring for campers
- Resolved behavioral concerns and conflicts through effective problem-solving and decision-making
- Managed daily operations to maintain a safe and enjoyable environment for campers.
- Engaged with parents to address concerns and improve overall camper experiences.
- Oversaw staff performance and provided ongoing feedback for professional development.
- Implemented safety protocols to protect the well-being of all participants and staff.
Sales Associate
Aeropostale
Elmhurst
06.2022 - 06.2025
- Greeted customers in a friendly, approachable manner and created a welcoming shopping environment
- Assessed customer needs and resolved issues on the spot while prioritizing tasks during busy shifts to ensure smooth store operations
- Assisted customers with selecting apparel, accessories, and footwear based on style preferences, size, and fit
- Provided product knowledge on current promotions, sales, and store policies to help drive purchases
- Operated the cash register accurately, handling cash, credit, and gift card transactions
- Processed returns, exchanges, and refunds
- Maintained sales floor organization by folding, hanging, and restocking merchandise throughout the shift
- Recovered the sales floor during and after peak hours to ensure a clean and visually appealing store layout
- Set up displays and maintained brand standards to enhance visual merchandising and improve customer engagement
- Monitored fitting rooms by organizing clothing, returning items to the floor, and assisting customers as needed
- Promoted add-on items to meet individual and team sales goals, contributing to overall store performance
- Followed loss prevention procedures to reduce theft and ensure store security
- Supported inventory management by receiving shipments, tagging merchandise, and restocking shelves
- Adapted to fast-paced retail environment while maintaining customer service
- Assisted with opening and closing duties, including cleaning, organizing, and preparing the store for business
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Assisted customers with product selection and provided style recommendations.
Research Assistant
Empowered Psychology
The Bronx
02.2025 - 04.2025
- Assisted in data collection using surveys and interviews with participants.
- Analyzed qualitative data to identify key trends and insights for studies.
- Prepared reports summarizing research results for team discussions and presentations.
- Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Prepared comprehensive reports summarizing research findings.
- Organized and analyzed qualitative and quantitative data using statistical software packages such as SPSS or STATA.
Counselor
Summer Youth Employment Program
Queens
06.2019 - 08.2019
- Assisted several instructors
- Demonstrated organizational skills and responsibility
- Communicated with several business owners
- Promoted any ideas my team came up with
- Given lectures on how to become a good person in the workplace
- Coordinated with local organizations to provide resources and workshops for youth development.
Summer Youth Employment Program
Queens
06.2018 - 08.2018
- Assisted several instructors
- Demonstrated organizational skills and responsibility
- Communicated with several business owners
- Promoted any ideas my team came up with
- Given lectures on how to become a good person in the workplace
Volunteer
Sacred Heart Youth Council
Glendale
09.2015 - 06.2017
- Aided a teacher with a religious education class
- Escorted the children to the church if it was necessary
- Organized educational materials and supplies for effective classroom activities.
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Graded assignments and tests and documented results into filing systems.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Laminated teaching materials to increase durability under repeated use.
- Implemented classroom rules and procedures to maintain discipline and order.
Education
High School -
Benjamin N. Cardozo High School
Bayside, Queens, NYBA - Psychology
Hofstra University
Hempstead, Long Island, NYSkills
- Social Media
- Time management
- Collaboration
- Teamwork
- Communication
- Effective communication
- Cross-team communication
- Ability to work under pressure
- Problem solving
- Strong decision-making
- Conflict resolution
- Leadership
- Mentorship skills
- Organization
- Research analysis
- Data analysis
- Research methods
- Survey design
- Video editing
- Strong crisis management
- Team collaboration
Languages
English
Activities
- 2 Outside dance teams
- Dance team captain
Timeline
Part-Time Sales Associate
Foot Locker
05.2025 - Current
Substitute Paraprofessional
Department Of Education
05.2025 - Current
Research Assistant
Empowered Psychology
02.2025 - 04.2025
Division Leader
World of Discovery Day Camp
07.2023 - 08.2025
Sales Associate
Aeropostale
06.2022 - 06.2025
Counselor
Summer Youth Employment Program
06.2019 - 08.2019
Summer Youth Employment Program
06.2018 - 08.2018
Volunteer
Sacred Heart Youth Council
09.2015 - 06.2017
High School -
Benjamin N. Cardozo High School
BA - Psychology
Hofstra University