Kaylah Walker
Melrose,USA
Summary
Dynamic Medical Intake Coordinator at Trajector Medical with a proven track record in customer service excellence and appointment scheduling. Skilled in HIPAA compliance and document control, I foster strong client relationships and resolve issues efficiently, ensuring high satisfaction levels and repeat business opportunities. A fast learner with meticulous attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Intake Coordinator
Trajector Medical
Gainesville, FL
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
- Shared or forwarded messages and information to designated personnel.
- Demonstrated medical products to new and existing customers.
- Scheduled Upcoming Appointments with Medical Professionals.
- Developed trust relationships with customers to ensure repeat business opportunities.
- Followed up with customers via email or telephone regarding account status, or other inquiries, as needed.
- Provided customer service support over the phone, responding to inquiries, and addressing concerns.
- Maintained high levels of professionalism when interacting with customers, both verbally and in writing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Lead
L&G Goods
01.2022 - Current
- Contributed to team effort by meeting performance goals and assisting colleagues when needed
- Answered customer inquiries via phone, email, and chat
- Monitored social media platforms for relevant customer feedback and responded accordingly
- Organized and maintained office files for easy retrieval
- Prioritized tasks independently to best support office needs
- Performed basic bookkeeping tasks such as managing petty cash or reconciling expense reports
Deli Customer Service Clerk
Publix
01.2019 - 01.2021
- Updated displays, cases, and other customer facing areas to showcase new items and promotions
- Welcomed customers and answered menu and product questions
- Answered customer inquiries via phone, email, and chat
- Offered personalized recommendations based on customer preferences or past purchase history
Education
Associate in Science (A.S.) - Health Information Technology
Santa Fe College
Gainesville, FL04.2026
Some College (No Degree) - Medical Coding and Billing / Health Administration
Caring For Life
Jacksonville, NCSkills
- MS Office
- Attention to Detail
- Fast Learner
- Data Entry
- Scanning Documents
- Microsoft Office Suite
- Customer service excellence
- Document Control
- Multi-line phone operations
- Healthcare regulations
- Appointment scheduling
- HIPAA compliance
- Remote office availability
- Calm under pressure
Certification
- HIPPA
- Anatomy
- Medical Terminology
- ICD-10
- Medical Administration
Timeline
Medical Intake Coordinator
Trajector Medical
10.2024 - Current
Customer Service Lead
L&G Goods
01.2022 - Current
Deli Customer Service Clerk
Publix
01.2019 - 01.2021
Associate in Science (A.S.) - Health Information Technology
Santa Fe College
Some College (No Degree) - Medical Coding and Billing / Health Administration
Caring For Life