Kaylahni Dohse
Portion Properties
Nikiski,AK
5
years of professional experience
Customer-focused professional specializing in relationship building and client satisfaction. Expertise in conflict resolution, operational oversight, and team collaboration drives productivity and enhances service delivery. Committed to strategic planning and leadership that align with organizational objectives.
Work History
On-Site Manager
4 Years 2 Months- Managed tenant relations, addressing inquiries and resolving issues to enhance resident satisfaction.
- Coordinated property maintenance schedules, ensuring timely repairs, inspections and upkeep of facilities.
- Trained and supervised oncoming staff, fostering a collaborative team environment focused on excellence in service delivery.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Customer Relations
9 Months- Handled customer inquiries and complaints professionally, leading to improved customer relations.
- Managed office supplies inventory, ensuring timely replenishment and organization.
- Assisted customers with product selection, ordering, and account management.
- Maintained inventory and coordinated with warehouse staff to ensure accurate and timely order fulfillment.
- Supported marketing initiatives by creating and managing social media content and advertisements.
- Delivered excellent customer service while maintaining organized records.
Call Center Representative, Case Interviewer
7 Months- Collected, documented, and managed sensitive health information while maintaining strict HIPAA compliance.
- Maintained accurate case documentation while managing high volume of calls, demonstrating strong time management and attention to detail.
- Built rapport with patients and families, showcasing empathy and effective communication to enhance patient experience.
- Conducted confidential interviews in remote call center, ensuring patient privacy and trust.
- Managed high-volume inbound calls to assist clients with contact tracing inquiries.
Education
- Elementary Education
- Children's Ministry
Skills
Scheduling coordination
Positive attitude
Teamwork and collaboration
Customer service
Time management
Data entry
File organization
Administrative support
Verbal communication
Relationship building
Timeline
Customer Relations
North Pole Coffee Roasting Company
06.2022 - 03.2023Read More
On-Site Manager
Portion Properties
03.2022 - 05.2026Read More
Call Center Representative, Case Interviewer
UAA Surge Contact Tracing
08.2021 - 03.2022Read More
University of Alaska Fairbanks
from Elementary Education
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Northwest University
from Children's Ministry
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