Kaylani Chaneyfield
South Amboy,NJ
Summary
Currently studying at John Jay College of Criminal Justice to pursue a bachelor's degree in Forensic Psychology. Possess 3 years + of customer service/ receptionist experiences, excellent writing, interpersonal, analytical, problem-solving, and organizational skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NYC Law Department Security Consultant
FJC Security
01.2022 - Current
- Manage access control and maintain security hardware
- Defuse and De-escalate physical confrontations and disputes
- Promote fire life safety through regular space and stairway familiarization drills
Customer Service / Call Center Representative
TopView Sightseeing
05.2022 - 11.2022
- Acted as frontline customer service responder for various internal and external inquiries
- Resolved product and service issues by investigating clients’ complaints and engineering appropriate solutions
Service Experience Representative
Nordstrom Rack
09.2021 - 05.2022
- Assisted customers with purchases, item searches, and rewards programs to promote loyalty, satisfaction, and sales
- Processed financial transactions including checks, credit card purchases, and refunds
Education
Some College (No Degree) - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
It Takes A Village Academy
Brooklyn, NY07.2018
Certification
• Unarmed Security Guard Training
• Fire Guard (F01) Training
Timeline
Customer Service / Call Center Representative
TopView Sightseeing
05.2022 - 11.2022
NYC Law Department Security Consultant
FJC Security
01.2022 - Current
Service Experience Representative
Nordstrom Rack
09.2021 - 05.2022
Some College (No Degree) - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
It Takes A Village Academy
• Unarmed Security Guard Training
• Fire Guard (F01) Training
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