Kayla Reed
Paris,TN
Summary
Dynamic veterinary professional with extensive experience excelling in veterinary care and client communication. Proven ability to enhance patient outcomes through effective treatment strategies and compassionate support. Skilled in maintaining accurate medical records, ensuring high-quality care and client satisfaction.
Overview
6
6
years of professional experience
Work History
Emergency Veterinary Assistant
Clarksville Veterinary Emergency & Specialty
04.2024 - Current
- Strengthened relationships with clients through compassionate communication about their pets'' conditions upon arrival and throughout their stay at the clinic.
- Collaborated with colleagues to develop more effective treatment strategies for complex medical cases, leading to improved patient outcomes.
- Increased client satisfaction by addressing concerns and answering questions regarding their pets'' health and treatment options.
- Provided compassionate care to patients, ensuring they were comfortable during treatments and procedures.
- Facilitated client understanding of discharge instructions for at-home pet care following medical procedures or hospitalizations.
Veterinary Nurse
Skyland Animal Hospital
11.2022 - 03.2024
- Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective
- Maintained accurate medical records for efficient patient care and treatment followup
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments.
- Reduced stress levels of hospitalized animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
Emergency/ ICU Veterinary Nurse
Western Carolina Regional Animal Hospital - Veterinary Emergency Hospital
11.2021 - 03.2024
- Maintained accurate medical records for efficient patient care and treatment followup.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Safeguarded animal welfare by recognizing signs of pain or distress in patients undergoing treatments or observations on-site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures.
- Performed laboratory tests to diagnose illnesses and monitor ongoing treatment progress.
Veterinary Nurse/Front Desk Receptionist
Eagles Landing Veterinary Hospital
11.2018 - 09.2021
- Maintained accurate medical records for efficient patient care and treatment followup.
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Improved patient care by providing compassionate nursing support and assistance during examinations and treatments.
- Administered vaccinations to dogs and cats.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Associate of Science - Veterinary Technology
Penn Foster
08-2028
Skills
- Client communication
- Teamwork
- Customer service
- Laboratory procedures
- Problem-solving
- Animal safety
- Medication administration
- Veterinary terminology
- Veterinary Triage
- Appointment scheduling
- Patient flow management
- Emergency and preventive care
Awards
2024 Ethos Veterinary Nurse Champion Award Nominee
Timeline
Emergency Veterinary Assistant
Clarksville Veterinary Emergency & Specialty
04.2024 - Current
Veterinary Nurse
Skyland Animal Hospital
11.2022 - 03.2024
Emergency/ ICU Veterinary Nurse
Western Carolina Regional Animal Hospital - Veterinary Emergency Hospital
11.2021 - 03.2024
Veterinary Nurse/Front Desk Receptionist
Eagles Landing Veterinary Hospital
11.2018 - 09.2021
Associate of Science - Veterinary Technology
Penn Foster
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