KAYLA R. FERGUSON
Jacksonville,FL
Summary
- Seeking the position at Citi , where I can prove my hardworking abilities and contribute to the growth of the company.
QUALIFICATIONS SUMMARY:
- Developed strong communication and conflict resolution skills in fast-paced customer-focused environment.
- Excellent communication skills and a proven ability to juggle multiple high-priority tasks.
- Evaluated as a committed employee with a strong work ethic and determination to get the job done.
- Core competencies include: Communication, Problem solving, Time management, Adaptability, Conflict Resolution, and Patience
Overview
7
7
years of professional experience
Work History
Beverage Cart Attendant
Baywood Greens Golf
04.2025 - 08.2025
- Managed inventory levels, ensuring timely restocking of popular drink selections.
- Assisted in maintaining cleanliness and organization of beverage cart and supplies.
- Collaborated with kitchen staff to coordinate special requests and event needs.
- Implemented efficient cash handling procedures, ensuring accurate transactions during busy periods.
- Operated POS system to facilitate cash and credit transactions and refunds.
Bartender
Timothy's Restaurant
01.2024 - 10.2024
- Engaged with customers to provide personalized recommendations based on preferences and trends.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
SERVER
CHESAPEAKE INN RESTAURANT AND MARINA
04.2022 - 06.2022
- At Chesapeake Inn Restaurant and Marina I provided an enthusiastic serving experience that met the needs of each customer, while ensuring their food and drinks were brought out in a timely manner and exceeded their expectations in quality
- All while working in an extremely fast paced environment.
RECEPTIONIST
LOVING TOUCH ANIMAL CLINIC
11.2021 - 04.2022
- At Loving Touch Animal Clinic I held the responsibility of scheduling appointments, greeting clients and their pets while answering incoming and outgoing calls, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company.
GRAIN CRAFT BAR AND KITCHEN
07.2021 - 09.2021
- SERVER
- At Grain Craft Bar and Kitchen I worked as a team member with other restaurant professionals to ensure satisfied customers, recorded specific food and drink orders, maintained full product knowledge of menu and specials, and provided efficient and effective customer service to all patrons to help encourage their return.
SCHAEFER’S CANAL HOUSE
04.2021 - 07.2021
- As a server at Schaefer’s Canal House, some of my responsibilities included memorizing over thirty menu items and rotating specials in order to give customized recommendations to guests, delivering food in a timely manner, taking care of the guest's bills and payments, and ensuring guests had a positive experience by being attentive and personable.
GROTTOS PIZZA
09.2020 - 03.2021
- My responsibilities at Grottos Pizza included but were not limited to providing excellent customer service and a welcoming environment, answering questions regarding the menu, communicating with the kitchen staff, keeping tables clean, being personable with customers, and up-selling items when appropriate
- All while working in an extremely fast-paced environment.
HOSTESS/SERVER
FRIENDLYS
09.2018 - 06.2019
- Serving at Friendly’s taught me how to juggle the responsibilities of being both a hostess and server
- Those jobs entailed welcoming guests in a friendly manner, figuring out the seating chart, and taking reservations
- While also becoming familiar with the menu and the weekly specials, answering questions about the menu and ensuring that customers’ orders fit their liking, all while serving the food myself.
CASHIER
PUTTERS PARADISE MINI GOLF COURSE
06.2018 - 09.2018
- Delivered customers with the supplies necessary to enjoy their experience, handled payments and special offers, while memorizing our ice cream flavors and dessert options sold on the other side, and overall provide customers with satisfactory service.
Education
Bachelor of Science - Psychology
Wilmington University
Wilmington, DE05-2026
Associate of Arts - Psychology
University of Delaware
Newark, DE05-2023
High School Diploma -
APPOQUINIMINK HIGH SCHOOL
MIDDLETOWN, DE2020
Skills
- Approachable demeanor
- Personable communicator
- Teamwork and collaboration
- Reliability and punctuality
Timeline
Beverage Cart Attendant
Baywood Greens Golf
04.2025 - 08.2025
Bartender
Timothy's Restaurant
01.2024 - 10.2024
SERVER
CHESAPEAKE INN RESTAURANT AND MARINA
04.2022 - 06.2022
RECEPTIONIST
LOVING TOUCH ANIMAL CLINIC
11.2021 - 04.2022
GRAIN CRAFT BAR AND KITCHEN
07.2021 - 09.2021
SCHAEFER’S CANAL HOUSE
04.2021 - 07.2021
GROTTOS PIZZA
09.2020 - 03.2021
HOSTESS/SERVER
FRIENDLYS
09.2018 - 06.2019
CASHIER
PUTTERS PARADISE MINI GOLF COURSE
06.2018 - 09.2018
Bachelor of Science - Psychology
Wilmington University
Associate of Arts - Psychology
University of Delaware
High School Diploma -
APPOQUINIMINK HIGH SCHOOL
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