Kaylar Massie
Brockton,MA
Summary
Dynamic, quota-exceeding sales professional with a track record of driving revenue by achieving up to 200% of sales targets. Seeking a pivot back to professional business sales. Combines high-volume sales experience with 10 years of fast-paced, client-facing healthcare operations. Proven ability to conduct needs assessments, build trust, overcome objections, and deliver product solutions to business clients.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Medical Assistant (Hybrid)
Atrius Health
10.2022 - Current
- Streamlined daily patient operations by greeting 30-40 patients, accurately verifying insurance/personal data, scheduling follow-up appointments, and managing provider calendars.
- Provided comprehensive clinical support by recording vital signs, reviewing medical histories, and assisting physicians directly with examinations and minor procedures.
- Managed core administrative workflows including handling high-volume phone inquiries, processing prescription refills, communicating lab results, and maintaining EMR records.
Medical Assistant (Medical Office)
Brockton Neighborhood Health Center
02.2020 - 08.2022
- Managed front desk operations including greeting patients, answering calls, and coordinating appointments.
- Verified insurance information and collected co-pays.
- Supported back-office staff with documentation and medical supply inventory.
Receptionist
Brockton Hospital
09.2016 - 06.2020
- Greet patients, schedule C-sections, register patients, I also handle multi-line phone system.
- Prepare patient and baby charts, photograph newborn first photos, document birth registry information and prepare birth certificates.
Sales Associate
Nordstrom
10.2016 - 05.2017
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client loyalty.
- Exceeded daily and monthly sales quotas by up to 200% through proactive customer engagement, expert styling advice, and strategic cross-selling of premium apparel and accessories.
- Delivered exceptional, personalized service by conducting thorough lifestyle and wardrobe consultations, resulting in consistently high customer satisfaction scores and a top-tier customer loyalty program (The Nordy Club) sign-up rate.
- Demonstrated deep product knowledge across multiple luxury and contemporary designer lines to guide hesitant buyers, overcoming objections and successfully closing high-value sales.
Bank Teller
Crescent Credit Union
07.2012 - 10.2015
- Ranked #1 out of 15 branch tellers for acquiring new rewards checking accounts, consistently exceeding monthly sales quotas by 150%.
- Spearheaded branch credit card acquisition initiatives by proactively conducting financial needs assessments during everyday teller transactions, resulting on average 13 new card approvals per month.
- Identified cross-selling opportunities for premium rewards checking and credit products by analyzing customer transaction histories.
- Delivered consultative customer service to educate account holders on the long-term benefits of rewards programs.
- Processed daily transactions with accuracy and efficiency, ensuring compliance with banking regulations.
Education
High School Diploma -
Southeastern Regional Vocational Technical High School
South Easton, MA06.2012
Associate in Business And Marketing -
Southeastern Regional Vocational Technical High School
South Easton, MA06.2012
Skills
- Sales execution
- Lead generation
- Business writing
- Customer Relationship Management
- Data & Analytics
- Sales consulting
- Multiline phone systems
- Excellent interpersonal & communication skills
- Bilingual: (Cape Verdean Creole and Portuguese)
Accomplishments
- #1 Bank Teller Seller at Crescent Credit Union for 21 different months
- 4x Employee of the Month at Nordstrom
- High Honors student in Certificate for Associate in Business and Marketing program at Southeastern Regional Technical High School
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Certification
- Certified Medical Assistant (CMA) – [Issuing Organization], [Year]
- CPR/BLS Certified – American Heart Association, 2023
- Associate in Business and Marketing - Southeastern Vocational Technical High School, South Easton, MA 2012
Timeline
Medical Assistant (Hybrid)
Atrius Health
10.2022 - Current
Medical Assistant (Medical Office)
Brockton Neighborhood Health Center
02.2020 - 08.2022
Sales Associate
Nordstrom
10.2016 - 05.2017
Receptionist
Brockton Hospital
09.2016 - 06.2020
Bank Teller
Crescent Credit Union
07.2012 - 10.2015
High School Diploma -
Southeastern Regional Vocational Technical High School
Associate in Business And Marketing -
Southeastern Regional Vocational Technical High School