Kayla ( Santiago) 0 Gonzalez
Burbank,IL
Summary
Developed strong customer service and multitasking abilities in fast-paced retail environment. Proven to handle transactions efficiently while maintaining friendly demeanor. Seeking to transition into new role where these skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Lindys and Gerties
03.2025 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Lube Technician
Hertz Car Rental
01.2024 - 04.2024
- Checking the safety of the vehicles.
- Mounting tire to rims when needed
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Maintained a clean and organized workspace while working on vehicles
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Lube Service Technician
Jiffy Lube
05.2023 - 10.2023
- Maintained a clean and organized workspace.
- Tire rotations when needed.
- Mounting tires to rims.
- Kept shop areas neat, clean, and free of safety hazards.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Safety inspections done on the vehicle.
Education
High School Diploma -
Reavis High School
6034 W 77th St, Burbank, IL 60459Skills
- Teamwork
- Customer service
- Patience and empathy
- Cleaning and sanitizing
- Working under pressure
- Order taking
- Cash register operation
- Cleaning and organization
- Cash handling
Languages
English
Timeline
Ice Cream Server
Lindys and Gerties
03.2025 - Current
Lube Technician
Hertz Car Rental
01.2024 - 04.2024
Lube Service Technician
Jiffy Lube
05.2023 - 10.2023
High School Diploma -
Reavis High School
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