Kayla T. Anderson, BSW, LSW
Liberty Mutual
Lombard,IL
1
Certification
13
years of professional experience
Mission-driven coach with 7+ years of experience supporting diverse and historically marginalized learners through high-volume caseload management, career readiness coaching, service coordination, and crisis response. Skilled in resume development, interview preparation, LinkedIn optimization, and data-informed learner support, with a commitment to fostering upward mobility, inclusive excellence, and life-changing career transitions.
Work History
Implementation & Client Success Specialist
4 Years- Manage a high-volume communication queue of 50–100+ agent and client calls per day, ensuring timely resolution, accuracy, and compliance with service standards.
- Crisis‑style problem solving and de‑escalation with clients and employees.
- Maintaining 100% documentation accuracy in sensitive records.
- Coordinating across multiple stakeholders to ensure timely support and follow‑through.
- Practicing confidentiality, ethics, and trauma‑informed communication with diverse populations.
Recruiting Operations & Hiring Coordinator (Contract)
6 Months- Coordinated interview schedules for 10–15 active requisitions, facilitating smooth candidate movement and engagement with hiring managers.
- Achieved a 98% on-time interview scheduling rate, coordinating complex calendars across multiple stakeholders.
- Served as the primary contact for candidate scheduling, interview logistics, and hiring communications.
- Maintained 100% data integrity within iCIMS, ensuring recruiting compliance and reporting accuracy.
- Acted as the primary contact for candidate scheduling, interview logistics, and hiring communications.
- Collected and documented interview feedback from hiring managers, ensuring timely updates to recruiting systems for accurate candidate evaluation.
Program Onboarding & Client Workflow Coordinator (contract)
6 Months- Coordinated participant onboarding and operational support for multiple programs, managing 30–50 daily communications to streamline processes.
- Improved onboarding workflows through standardized documentation and process enhancements.
- Identified workflow improvements that standardized documentation and strengthened operational consistency.
- Collaborated with leadership to enhance onboarding experience and foster cross-functional collaboration.
- Standardized onboarding workflows through documentation enhancements, improving consistency and clarity.
- Coordinated meetings, calendars, and operational logistics for leadership and participants.
Senior Service & Compliance Coordinator
3 Years 2 Months- Managed a 70+ youth and family caseload, providing individualized support, crisis response, and ongoing service coordination aligned with Department of Human Services (DHS) standards.
- Conducted psychosocial assessments, documented risk factors, and developed support plans to promote emotional stability, safety, and positive decision‑making.
- Facilitated difficult conversations with students, families, and providers using trauma‑informed, culturally responsive communication.
- Maintained 100% audit‑ready documentation, including case notes, risk assessments, and service plans.
- Collaborated with school staff, community partners, and mental health providers to coordinate care, referrals, and aftercare planning.
Client Documentation & Operations Coordinator
1 Year 11 Months- Provided one‑on‑one support to youth and families navigating social‑emotional, behavioral, and academic challenges.
- Responded to 50–70 daily communications, offering guidance, crisis support, and resource navigation.
- Facilitated small‑group discussions and skill‑building sessions focused on healthy relationships, communication, and decision‑making.
- Conducted psychosocial intake assessments and maintained accurate, timely documentation for all client interactions.
- Partnered with interdisciplinary teams to resolve service issues, strengthen support plans, and ensure continuity of care.
- Engaged families and caregivers through regular updates, collaborative planning, and resource referrals.
Teacher
2 Years 6 Months- Developed engaging lesson plans that improved student understanding and retention.
- Developed engaging lesson plans to enhance student understanding and retention.
- Implemented classroom management strategies to foster a positive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Mentored new teachers, sharing best practices that strengthened instructional techniques.
- Analyzed curriculum effectiveness , recommending adjustments to better align with educational standards.
- Collaborated with colleagues to create interdisciplinary projects that encourage critical thinking.
- Analyzed curriculum effectiveness, recommending adjustments to better align with educational standards.
Education
Bachelor of Science - Social Work
Skills
Career Coaching
Learner Management
Social‑Emotional Support Crisis Response
Caseload Management
Coaching Mindset Cross-Functional Collaboration
Documentation Accuracy Trauma-Informed Communication
Clinical Social Work Experience Social Work Supervision/Clinical Experience 2026
- Completed supervised social work hours under the supervision of a Licensed Clinical Social Worker (LCSW).
- Provided social work services and support in accordance with professional and ethical standards.
- Developed skills in client assessment, case management, documentation, resources coordination, and client advocacy.
- Received on-going professional supervision and feedback from a LCSW.
references upon request
references upon request
Certification
Human Resources | Virtual Interviewing for Human Resources | Diversity Recruiting | Recruiting Foundations | Recruiting Foundations: Recruiting for External Recruiters | Virtual Recruiting | Leadership: Practical Skills
Timeline
Recruiting Operations & Hiring Coordinator (Contract)
Liberty Mutual
05.2023 - 11.2023Read More
Implementation & Client Success Specialist
Liberty Mutual
10.2022 - CurrentRead More
Program Onboarding & Client Workflow Coordinator (contract)
Breaking Free From Me
02.2022 - 08.2022Read More
Senior Service & Compliance Coordinator
Service INC
07.2018 - 09.2021Read More
Client Documentation & Operations Coordinator
Clearbrook
06.2016 - 05.2018Read More
Teacher
Knowledge Universe
12.2013 - 06.2016Read More
Western Illinois University
Bachelor of Science from Social Work
Read More