Kayla Tolbert
Philadelphia,PA
Summary
Detail-oriented payroll specialist and customer support professional with hands-on experience processing payroll for 500+ employees, verifying timecards, and maintaining compliance with tax and wage requirements. Supports employees with payroll questions, corrects records, and works effectively in remote environments. Also brings team leadership and training experience from call center operations.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Payroll Specialist
Ward Trucking
Bensalem, Pennsylvania
05.2026 - Current
- Processed payroll for over 500 employees biweekly, ensuring accuracy of pay and deductions.
- Verified timecards, mileage logs, and dispatch records for payroll accuracy.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Facilitated onboarding process for new employees, focusing on time reporting and payroll systems.
- Processed weekly payroll for Ward Trucking drivers and office staff.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
Remote Pharmacy Technician
CVS Specialty Pharmacy
Mount Prospect, IL
10.2020 - Current
- Delivered remote customer support, effectively communicating with patients, providers, and insurance representatives to resolve issues and ensure seamless service.
- Collaborated with pharmacists to address patient inquiries regarding prescription medications, enhancing patient understanding and adherence.
- Communicated with insurance providers to gather necessary information for patient claims. and completed doctor authorization while following HIPAA requirements.
Payroll Specialist (remote)
Walmart
Los Angeles, California
02.2020 - 06.2023
- Facilitated payroll processing for Walmart associates using payroll and timekeeping systems, ensuring timely and accurate payroll delivery.
- Verified payroll records for accuracy and compliance with policies, minimizing errors and ensuring adherence to regulations.
- Corrected pay discrepancies by reviewing timecards and following up on employee inquiries.
- Compiled payroll reports for management review, providing insights for strategic decision-making at the store level.
Wireless Sales Associate
T-Mobile
Carbondale, IL
06.2021 - 10.2022
- Guided customers through products and services, ensuring a professional and positive experience.
- Applied communication and problem-solving skills to assess customer needs and recommend tailored solutions.
- Delivered customer service and wireless sales support, achieving sales quotas.
Call Center Customer Service Manager
Gap Inc.
Rocklin, CA
07.2018 - 12.2019
- Conducted recruitment processes, onboarded, trained, coached, and evaluated call center personnel to build a skilled and effective team.
- Provided coaching sessions to improve customer service skills and resolve challenging customer issues for call center staff.
- Developed monthly, quarterly, and annual call center goals and action plans.
- Prepared work schedules to ensure adequate coverage and support personnel while managing budget allocations.
- Analyzed call center data and prepared reports for upper management.
- Led team meetings and gave presentations to executives.
Phone Banker I
Wells Fargo
Sacramento, CA
01.2017 - 06.2018
- Delivered professional phone-based customer service, efficiently resolving client issues to enhance their experience.
- Answered incoming calls, assisting clients with account inquiries and ensuring satisfaction.
- Managed client accounts, processing large transfers while adhering to established procedures to maintain security.
Customer Service Manager
Walmart Customer
Salem, MA
08.2015 - 12.2016
- Supervised customer service representatives, enhancing customer experience through effective training and support.
- Handled upset customers and employee concerns using communication and conflict-resolution skills.
- Facilitated management of customer information and sales data, ensuring accuracy and accessibility for team members.
- Processed returns and corrected inventory and shipping errors using computer and sales systems, maintaining operational efficiency.
Education
High School Diploma -
Twin Rivers Adult School
Sacramento, CASkills
- Payroll management
- Payroll compliance
- Payroll activities
- Payroll auditing
- Payroll documentation management
- Payroll reporting
- Timekeeping management
- Timecard review
- Employee records management
- Employee records
- New hire onboarding
- Customer support
- Phone and account support
- Deadline management
- Data management
- Data entry accuracy
- Call center management
- Problem resolution
- Effective communication
- Conflict resolution
- Customer service
- Problem solving
- Time management
- Deadline management
- Employee file maintenance
- Office software
- ADP
- New hire onboarding
- Payroll management
Certification
Pharmacy Technician Certification; Pharmacy Technician License; Microsoft Office skills; 70 WPM typing; CPR / First Aid Certification.
REMOTE WORK STRENGTHS
Remote work experience; independent work habits; strong written and verbal communication; reliable and organized; quick learner of new computer systems; able to manage multiple priorities while maintaining professional customer interactions.
Languages
English
Full Professional
Timeline
Payroll Specialist
Ward Trucking
05.2026 - Current
Wireless Sales Associate
T-Mobile
06.2021 - 10.2022
Remote Pharmacy Technician
CVS Specialty Pharmacy
10.2020 - Current
Payroll Specialist (remote)
Walmart
02.2020 - 06.2023
Call Center Customer Service Manager
Gap Inc.
07.2018 - 12.2019
Phone Banker I
Wells Fargo
01.2017 - 06.2018
Customer Service Manager
Walmart Customer
08.2015 - 12.2016
High School Diploma -
Twin Rivers Adult School