Kaylauh Borens
Melbourne,FL
Summary
Detail-oriented Professional Technician with extensive experience in troubleshooting, maintenance, and repair of complex systems. Proficient in diagnostics, electrical systems, and mechanical repairs, ensuring optimal equipment functionality. Recognized for effective problem-solving skills and delivering high-quality outcomes through collaborative teamwork.
Overview
8
8
years of professional experience
Work History
SOFTGOODS TECHNICIAN
ASRC Federal
03.2023 - Current
- Ensured optimal equipment performance through routine maintenance and troubleshooting.
- Enhanced workplace safety by implementing effective safety protocols and compliance measures.
- Streamlined operations by collaborating with team members to improve workflow efficiency.
- Reduced downtime by diagnosing technical issues efficiently using diagnostic tools.
- Led process improvement initiatives, enhancing service delivery and operational effectiveness.
- Trained new technicians on procedures, ensuring operational consistency across the team.
Delivery Driver
Jimmy John's Sandwiches
12.2019 - Current
- Facilitated employee development by conducting training sessions on delivery protocols and customer service.
- Oversaw documentation processes, ensuring accuracy and compliance with company standards and regulations.
- Streamlined paperwork management, improving efficiency in tracking deliveries and confirming receipt of goods.
- Enhanced organizational workflows by implementing systematic filing methods for delivery-related documents.
- Provided guidance to new drivers, fostering a collaborative and knowledgeable team environment.
- Maintained communication with team members and management to ensure seamless delivery operations.
- Collaborated with cross-functional teams to resolve issues impacting delivery schedules and customer satisfaction.
Crew Trainer
Zpacks Corp
01.2021 - 02.2023
- Produced high-quality hiking equipment, including tents, backpacks, and clothing, ensuring durability.
- Trained and mentored seamstresses and seamsters to enhance skills in product creation.
- Developed training materials to streamline the sewing process and improve efficiency.
- Collaborated with team members to ensure product quality and adherence to specifications.
- Implemented best practices in sewing techniques to optimize production workflows.
- Assisted in troubleshooting sewing machine issues to minimize downtime and maintain productivity.
Customer Service
Adecco
09.2020 - 12.2020
- Assist customers with their Coach orders
Shipping and Receiving Clerk
Pure
04.2020 - 09.2020
- I package the orders that are given to me on the line and organize them to be shipped out.
Waitress
Buena Vida Estates
01.2019 - 08.2019
Agent/Customer Service
Global Marketing Research
02.2018 - 12.2018
- Calling and conducting surveys
Education
Bachelor's Degree - Management Information Systems
Columbia College
03-2025
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Quality control
- Mechanical Knowledge
- Documentation and reporting
- Work Planning and Prioritization
- Customer interaction
- Workload management
- Deadline oriented
- OSHA compliance
- Team Training
- Extensive organizational skills
- Issue resolution
- Tech-Savvy
- Assembly and production
- Document preparation
- Information tracking
- Issue analysis
- Schematic reading
- Staff education and training
- Risk mitigation
- Innovation skills
- Manufacturing processes
- Plant operations support
Accomplishments
- Resolved product issue through consumer testing.
- Led a team of operators to set the average fastest operation time and quality yield from start to finish.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
SOFTGOODS TECHNICIAN
ASRC Federal
03.2023 - Current
Crew Trainer
Zpacks Corp
01.2021 - 02.2023
Customer Service
Adecco
09.2020 - 12.2020
Shipping and Receiving Clerk
Pure
04.2020 - 09.2020
Delivery Driver
Jimmy John's Sandwiches
12.2019 - Current
Waitress
Buena Vida Estates
01.2019 - 08.2019
Agent/Customer Service
Global Marketing Research
02.2018 - 12.2018
Bachelor's Degree - Management Information Systems
Columbia College