Kayla Valdez
Van Nuys,CA
Summary
I am a college student, looking for full time employment in a field that I can grow in. I am reliable, respectful, and extremely self motivated. I have worked in customer service since I was sixteen, which has helped to develop my problem solving skills and enables me to think quick on my feet.
Overview
1
1
year of professional experience
Work History
Restaurant Busser
Sheraton Grand Hotel
Los Angeles , CA
10.2023 - Current
- Responded promptly to customer inquiries related to menu items or services offered.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stocked service areas with supplies such as coffee, food, tableware, and linens.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Notified manager of issues with equipment or breakage.
Food Runner
Sheraton Grand Hotel
Los Angeles , CA
10.2023 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Ensured that all orders were correct before leaving the kitchen area.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Room Service Attendant
Sheraton Grand Hotel
Los Angeles , CA
10.2023 - Current
- Resolved any customer complaints quickly and efficiently in order to maintain high levels of satisfaction.
- Performed daily inventory checks of equipment and supplies used for room service operations.
- Complied with all company policies and procedures relating to room service operations.
- Responded promptly to customer inquiries and requests for assistance.
SALES ASSOCIATE
Old Navy
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Conducted inventories on a regular basis to track stock levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
TEAM MEMBER
Smart & Finals
- Restocked supplies such as paper bags, tissue paper rolls and plastic bags when needed.
- Organized backroom storage areas to ensure efficient use of space and safety protocols were followed.
- Maintained cleanliness of work areas throughout the day.
- Stocked shelves, rotated products, and faced merchandise for easy customer access.
Education
LAVC (Los Angeles Valley College)
08.2024
North Hollywood Senior Highschool
06.2022
Skills
- Honest
- Dependable
- Friendly & Approachable
- Responsible
- Hard Working
- POS Proficient
- Quick Learner
- Time Management
- Communication
- Willingness to Learn
- Critical Thinking
- Cleaning and sanitizing
- Dining room organization
- Server Support
- Quality Assurance
- Customer Service-Oriented
- Sanitizing and cleaning
- Floor cleaning
- Professional Appearance
- Heavy Lifting
- Guest Relations
- Food Safety
- Customer service excellence
References
- Ms. Annette Vasquez, Former Teacher / Mentor, Annette.vasquez@lausd.net, (213)-605-4289
- Mr. Sanchez, Former Teacher, das7757@lausd.net, (626)-215-1493
- Nick Waaland, Mentor/Coach, nickwaaland@gmail.com, (949)-249-0417
Timeline
Restaurant Busser
Sheraton Grand Hotel
10.2023 - Current
Food Runner
Sheraton Grand Hotel
10.2023 - Current
Room Service Attendant
Sheraton Grand Hotel
10.2023 - Current
SALES ASSOCIATE
Old Navy
TEAM MEMBER
Smart & Finals
LAVC (Los Angeles Valley College)
North Hollywood Senior Highschool
Similar Profiles
Cumali İRTÜKCumali İRTÜK
Personal Trainer at Sheraton Grand HotelPersonal Trainer at Sheraton Grand Hotel
NITHYA ALBERTNITHYA ALBERT
FINANCE INCOME AUDITOR at Sheraton Grand Hotel and SpaFINANCE INCOME AUDITOR at Sheraton Grand Hotel and Spa
Elizabeth GaminoElizabeth Gamino
Administrative Assistant/Asst Sales Coordinator at Sheraton Grand HotelAdministrative Assistant/Asst Sales Coordinator at Sheraton Grand Hotel