Kaylea Serrano
Williamsburg,VA
Summary
Dynamic server and bartender that is recognized for exceptional customer service and strong multitasking abilities. Cultivated a loyal clientele through personalized interactions and swift problem resolution. Developed critical thinking and collaboration skills in fast-paced academic environment. Proven expertise in cash handling and maintaining cleanliness standards, contributing to a positive and efficient dining experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Food For Thought
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated and communicated with team members during busy shifts for efficient workflow and excellent guest experiences..
Vacation Bible School Volunteer
First Baptist Church
06.2015 - 06.2017
- Led fun, engaging physical activities that promoted education, teamwork, and a positive atmosphere.
- Held over 30 children's interests for up to five hours by offering variety of activities.
- Organized, prepared, and maintained the necessary materials and instructions for the activities.
- Managed groups of children during various activities, maintaining a safe and orderly environment for all participants.
Holly Springs Youth T Ball Volunteer
City of Holly Springs
03.2016 - 06.2016
- Used strong interpersonal communication skills to ensure players understood fundamental concepts.
- Assisted in executing game plans and maintaining equipment.
- Supported engaging, fun, and smooth-running drills by helping with organization and planning.
Education
No Degree - Practical Nursing
Northeast Mississippi Community College
Booneville, MSSkills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Multitasking and organization
- Problem-solving
- Excellent communication
- Adaptable and flexible
- Cleanliness standards
Certification
Servsafe Food Production Manager Certification
Timeline
Server/ Bartender
Food For Thought
03.2024 - Current
Holly Springs Youth T Ball Volunteer
City of Holly Springs
03.2016 - 06.2016
Vacation Bible School Volunteer
First Baptist Church
06.2015 - 06.2017
No Degree - Practical Nursing
Northeast Mississippi Community College
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