Dynamic P&D manager at Federal Express Corporation with expertise in operations oversight and strategic planning. Achieved 6% increase in budget efficiency while leading safety compliance initiatives. Proficient in performance analysis and coaching, driving team success through effective logistics coordination and trend analysis.
Overview
10
10
years of professional experience
Work History
P & D Manager (formerly Operations Manager)
Federal Express Corporation
08.2023 - Current
Creates station schedule with maximum efficiency by collaborating with management peers and engineers. Proficient with both OpsScheduler and Valet.
Currently managing Service Agents and leading the district in most metrics (Customer Contact, Days to resolve, etc.)
Managing operations for multiple facilities: Portland (PDXA), The Dalles (TTDA), and formerly Longview (LOGA).
Managed daily operations to ensure efficient package delivery and logistics coordination.
Plans, organizes, directs and controls all operations within the service areas while maintaining a cost-effective station operation.
Utilizing Power BI to monitor efficiency in on-road productivity and strategize for improvements.
Increased budget efficiency (FTE) by 6% over first 3 months as Operations Manager. Accomplished this through coaching and improvements in efficiency.
Oversees employee payroll as well as other employee reports via Workday and Dimensions system to ensure locations are within audit/ OSHA compliance.
Led the District in year over year reduction for injuries and accidents.
Microsoft Office is used daily.
Analyzed performance data to identify trends and recommend enhancements. Utilized gap reports, check rides, and coaching to best practices.
Operations Lead
FedEx Express Corporation
06.2016 - 08.2023
Ensured completion of driving tests and safety protocol checks for new hires.
Reduced accident rates among hourly defensive driving instructors through effective training.
Increased retention rates with peer coaching of Best Practices, positively impacting employee turnover within the team.
Managed scheduling, hours, and auditing processes for the station.
Analyzed trends to minimize unplanned hours worked at the station.
Led PM operations for four years, ensuring accurate freight accounting and meeting flight deadlines.
Achieved top scan compliance via HPR and can density rankings within the district for the station.
Operations Manager/Assistant Store Manager of Operations at The Sherwin-Williams CompanyOperations Manager/Assistant Store Manager of Operations at The Sherwin-Williams Company
Business Support Operations Manager/ Capability Development Manager/ Transformation Enablement and Impact Reporting Specialist at Old MutualBusiness Support Operations Manager/ Capability Development Manager/ Transformation Enablement and Impact Reporting Specialist at Old Mutual