Kaylee Brown
Glendale,AZ
Summary
Motivated Office manager and Sales professional with 7+ years of experience spanning construction, healthcare, and customer service. Proven ability to manage office operations, lead teams, and drive business growth through proactive sales strategies. Skilled in lead generation, client relations, and financial management. Managing vendor relations, and expanding market presence through innovative marketing and community engagement. Recognized for cultivating long term client relationships and delivering consistent business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Assistant
Paradise Valley Smiles
10.2024 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated front desk operations, ensuring a welcoming environment for patients and visitors.
- Supported billing processes by verifying insurance information and processing payments.
- Pending Treatment Follow up: Contacted patients regarding unscheduled or pending treatment to increase case acceptance and office production to meet monthly goal revenue.
- Patient Relations: Provided excellent customer service, answered inquiries, and built positive relationships to encourage return visits and referrals.
Office Manager/ Sales Representative
Armored Roofing
06.2019 - 10.2024
- Sales & Lead Generation: Managed inbound and outbound leads through calls, emails, and event networking -converted prospects into signed contracts, contributing directly to increased company revenue to meet yearly and monthly goals.
- Cold Calling & Client
- Outreach: Initiated daily outreach to potential customers to introduce roofing services, generate interest, and schedule inspections.
- Team Leadership: Managed a team administrative and support staff, providing guidance,training, and performance evaluations to ensure efficient daily operations.
- Customer and Vendor Relations: Served as primary point of contact for vendors, clients, and subcontractors, building strong relationships and ensuring clear communication on project progress requirement.
- Partnered with organizations such as the Chamber of Commerce, Rosie on the House, North Peoria business groups, Insurance offices, Networking Events, and Home & Garden Shows to increase brand viability and generate qualified leads.
- Financial Management: Processed accounts payable and receivable, managed vendor payments, and ensured accurate tracking of outstanding invoices, leading to reduction overdue accounts by 5%.
Chiropractic Assistant
Emergency Chiropractor
12.2015 - 01.2018
- Patient Therapy Assistance: Assisted patients with therapeutic exercises and treatments under the guidance of the chiropractor, ensuring proper technique and comfort.
- Vital Sign Monitoring: Conducted vital sign checks, including blood pressure and heart rate, to prepare patients for treatment and provide the correct therapy.
- Appointment Scheduling: Managed appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Maintained cleanliness and organization of treatment areas, enhancing overall patient experience.
Education
High School Diploma -
Greenway Highschool
05-2014
Skills
Motivated Office Manager and Sales Professional with 7 years of experience Strategic Sales Leadership Business Development Key Account Management Vendor Relations Team Leadership Contract Negotiation Event Marketing Customer Retention CRM and POS strategies Microsoft healthcare Trained Revenue Generation Closing high value deals Sales Reporting Pipeline Management
Certification
CPR Certified- American Heart Association.
OSHA Certified- Occupational Safety and Health Adminstration
Languages
English
Timeline
Business Assistant
Paradise Valley Smiles
10.2024 - Current
Office Manager/ Sales Representative
Armored Roofing
06.2019 - 10.2024
Chiropractic Assistant
Emergency Chiropractor
12.2015 - 01.2018
High School Diploma -
Greenway Highschool