KayLee Cady
Jo
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Marco's Pizza
11.2022 - 02.2024
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Raising Canes
08.2021 - 02.2022
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Store Manager
Dunkin Donuts
06.2020 - 08.2021
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Casey's General Store
06.2015 - 06.2020
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Homeschool
GeorgiaSkills
Customer Relationship Management
Loss Prevention
Supply Chain Management
Staff Supervision
Schedule Management
Contract Negotiations
Talent Development
Purchasing
Business Management
Health Code Compliance
Customer Engagement
Order Management
Strategic Planning
Expense Tracking
Marketing
Marketing
Menu development
Creativity and Innovation
Cost Control
Sales Growth
Timeline
General Manager
Marco's Pizza
11.2022 - 02.2024
Operations Manager
Raising Canes
08.2021 - 02.2022
Store Manager
Dunkin Donuts
06.2020 - 08.2021
Store Manager
Casey's General Store
06.2015 - 06.2020
Homeschool