KayLee Cady
Jo
Summary
Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
General Manager
Marco's Pizza
11.2022 - 02.2024
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Raising Canes
08.2021 - 02.2022
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
Store Manager
Dunkin Donuts
06.2020 - 08.2021
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Casey's General Store
06.2015 - 06.2020
- Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Homeschool
GeorgiaSkills
Customer Relationship Management
undefinedTimeline
General Manager
Marco's Pizza
11.2022 - 02.2024
Operations Manager
Raising Canes
08.2021 - 02.2022
Store Manager
Dunkin Donuts
06.2020 - 08.2021
Store Manager
Casey's General Store
06.2015 - 06.2020
Homeschool
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