Delivered exceptional customer service in high-pressure environments, ensuring professionalism and confidentiality.
Ensured customer eligibility and identification verification in compliance with state regulations and company policies.
Delivered tailored product recommendations aligned with customer needs and preferences.
Facilitated collaboration among coworkers to optimize daily operations.
Executed meticulous verification of customer identification and transaction records to ensure compliance with state regulations on every sale.
Key Carrier, Coordinator
3 Years 6 Months
T.J. MAXX | 10.2022 - 04.2026
Assisted in daily management tasks while serving as key carrier. Supported managerial functions during scheduled shifts as key carrier.
Delivered exceptional customer service to enhance client satisfaction and loyalty.
Led team in daily operations to ensure optimal customer service and store presentation.
Resolved customer inquiries and issues efficiently, fostering positive shopping. experiences.
Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
Beauty Advisor
1 Year 1 Month
Sally Beauty | 09.2021 - 10.2022
Implemented opening and closing procedures to uphold operational compliance.
Assisted customers with cashier and register operations. Guided customers in finding suitable products. Responded to customer inquiries regarding products and store information.
Assisted in organizing and stocking shelves to maintain product availability. Supported setup of displays to enhance product visibility.
Evening Floater
2 Months
Daycare | 03.2021 - 05.2021
Supervised and nurtured children aged 0-12, ensuring a safe and supportive environment.
Facilitated effective communication with parents to address concerns and provide updates.
Delivered essential care for children and maintained classroom environments.
Education
Bachelors Degree - Communications Studies, Digital Content Production
Cleveland State University | Cleveland, OH | 12-2022
Final GPA: 4.0
GPA: 4.0
Associate of Arts Degree
Eastern Gateway Community College | Steubenville, OH | 07-2019
Graduated Cum Laude
Final GPA: 3.6
GPA: 3.6
Honors Diploma
Edison High School | Richmond, OH | 05-2018
Final GPA: 3.8
GPA: 3.8
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving
Cash handling
Reliability and punctuality
Store opening and closing
Product knowledge
Relationship building
Phone etiquette
POS system operations
Conflict resolution
Upselling strategies
Loss prevention
Friendly and outgoing
Cash drawer balancing
AWARDS
President’s Award of Excellence (high school), Stanton PTO Scholarship, Graduating Cum Laude (community college)
CHARACTER TRAITS
Fast learner
Responsible
Honest
Organized
Reliable
Creative
Timeline
Retail sales associate
Greenlight Dispensary
04.2026 - CurrentRead More
Key Carrier, Coordinator
T.J. MAXX
10.2022 - 04.2026Read More
Beauty Advisor
Sally Beauty
09.2021 - 10.2022Read More
Evening Floater
Daycare
03.2021 - 05.2021Read More
Edison High School
Honors Diploma
Read More
Eastern Gateway Community College
Associate of Arts Degree
Read More
Cleveland State University
Bachelors Degree from Communications Studies, Digital Content Production