Kaylee Christensen

Twinsburg

Summary

My goal is to obtain a position where I can utilize my customer service skills to contribute to the overall success of an organization while advancing my knowledge and taking advantage of opportunities for growth within an organization.

Overview

years of professional experience

Work History

Client Services Representative

Arhaus Furniture

12.2024 - Current

Provided exceptional customer support through effective communication and problem-solving skills.
Managed client inquiries, ensuring timely resolution and satisfaction.
Resolved conflicts by actively listening and addressing client concerns promptly.
Used STORIS, Salesforce, TEAMS, Outlook.

Health Unit Coordinator

Cleveland Clinic

05.2023 - 09.2024

Coordinated communication between healthcare staff and patients to enhance service delivery.
Assisted in scheduling appointments and managing patient records for efficient operations.
Supported administrative tasks, ensuring accurate documentation of patient information.
Learned hospital protocols and procedures to maintain compliance with healthcare standards.
Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.

Education

Business Management - Human Resources -

Cuyahoga Community College

Cleveland, OH

Twinsburg High School

05.2022

Skills

Strong empathy
Client relationship building
Call center experience

Data entry proficiency
Document processing
CRM software proficiency

Timeline