Kaylee Cockrell
Columbus,MS
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader
Baskin Robins
Columbus, MS
03.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Manager
Take 5 Car Wash
Columbus, MS
09.2022 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Built relationships with customers to encourage repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Host
Applebee's Grill + Bar
Columbus, MS
06.2021 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associates - Marketing Management
East Mississippi Community College
Mayhew, Ms05.2024
High School Diploma -
New Hope High School
Columbus, MS05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Strong verbal and written communication
- Decision-making capabilities
- Customer service focus
- Training Assistance
- Motivational Leadership
- Product and service knowledge
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Shift Leader
Baskin Robins
03.2024 - Current
Assistant Manager
Take 5 Car Wash
09.2022 - 04.2024
Host
Applebee's Grill + Bar
06.2021 - 08.2022
Associates - Marketing Management
East Mississippi Community College
High School Diploma -
New Hope High School