KAYLEE CORTES
Corona,CA
Summary
Detail-oriented professional with extensive experience in team management, customer service, and data administration, seeking to leverage skills in volunteer management software development and support. Demonstrated ability to rapidly master new software systems and train others effectively. Proven track record of managing systems, tracking performance metrics, and improving organizational efficiency. Dedicated to optimizing operations and delivering excellent client support.
Overview
5
5
years of professional experience
Work History
Framing Manager
Michaels
01.2023 - 10.2023
- Mastered Design Hub, a cloud-based system within one week of training, with no prior experience, managing comprehensive client data including order and supply tracking, and inventory management
- Provided training to 10 team members on Design Hub system operations and troubleshooting
- Implemented relationship-based selling strategies, resulting in 20% increase in repeat customers and maintaining a 96% customer satisfaction rate
- Reduced customer dissatisfaction from 12% to 4% through implementation of relationship-based strategies and enhanced attention to order details
- Managed a department generating $130,000 annually, demonstrating performance tracking and financial accountability
- Developed and monitored monthly and weekly sales goals, achieving targets through advanced planning and metric-driven management
- Coordinated team resources, recruiting and optimizing team members' talents to increase department efficiency
Shift Manager
Pizza Hut
03.2020 - 10.2021
- Operated comprehensive proprietary POS system, FMS, to manage customer details and delivery data
- Managed team of 10 employees, creating and maintaining employee schedules using digital scheduling software, FMS
- Coordinated inventory and supply chain management through digital ordering and tracking systems
- Handled financial responsibilities including cash management, deposits, and record-keeping
- Achieved 95% resolution rate on customer complaints through active listening and empathy-based problem-solving techniques
- Orchestrated daily school lunch program, managing production and delivery logistics for 200+ pizzas to multiple schools, Monday through Friday
Community Relations Assistant
Orange Children and Parents Together
07.2018 - 09.2018
- Utilized Constant Contact email marketing software to manage client database
- Coordinated with program directors and volunteer coordinators to gather content for monthly newsletters reaching 1000+ subscribers
- Composed, edited, and proofread publications including quarterly volunteer impact reports and annual reports
- Managed social media accounts, increasing engagement by 25% across platforms
Education
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
Riverside, CA12.2021
Skills
- Data Systems Management
- Cloud-based CRM platforms
- Digital scheduling & tracking systems
- Management & Leadership
- Staff training & development
- Performance metrics tracking
- Exceptional customer service
- Client relationship building and management
Timeline
Framing Manager
Michaels
01.2023 - 10.2023
Shift Manager
Pizza Hut
03.2020 - 10.2021
Community Relations Assistant
Orange Children and Parents Together
07.2018 - 09.2018
Bachelor of Arts - Media and Cultural Studies
University of California, Riverside
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