Kaylee De Los Angeles

Hand stickers order boxes along with their corresponding cards.

Confirm each sticker matched the card before placing sticker on right hand side of the cards

Mis-shipments

• Contact customer in regards to what the mis- shipment.
• Investigate where the mis- shipment accord ( footage was always the first stop to begin our investigation).
• Once mid- shipment was settled. I would contact customers and provide vouchers for there next orders as well to get there corresponding order back rightful owner.

Missing and extra

• Contact customer
• Review footage

Any side projects manager or supervisor needed to be done.

Zendesk

• Provide FedEx labels to customer or provide instructions on how to send there package if it was an international customer.

Scanned in all incoming mail (Pcgs , DNA and PSA).

Sorted mail depending what lane the package was submitted for.

Document unboxers total package open for the previous day (AM & PM shift).

Number would be reported to (manager, supervisors and directors).

Organized hampers depending on dates and would walk out date to open hamper to the floor for unboxers to begin to work on.

Document and report (AM & PM) shift itemizing package scans to director and manager.

Footage investigator

• Review footage for all departments across collectors.
• Write investigation reports for each orders findings.
• Attach report onto DH and Salesforce
• Email footage request (manager would create a sale force order number). These kind of reports would still be placed on salesforce as well on DH and send through the email chain for the ones that didn’t have access to salesforce