Summary
Overview
Work History
Education
Skills
Timeline
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Kaylee Dibble-Sheppard

Avon Park,FL

Summary

Sales professional with a commitment to high standards and delivering results. History of driving sales growth and enhancing team performance. Reliable in adapting to changing needs and fostering collaboration. Expertise in strategic planning and customer relationship management.

Overview

5
5
years of professional experience

Work History

Sales Supervisor

Cresco Labs - Sunnyside
12.2024 - Current
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Analyzed sales data to set quotas and assess potential areas of growth.

Team Lead - Wellness Advisor

Cresco Labs - Sunnyside
01.2022 - 01.2024
  • Led operations and staff at a medical marijuana dispensary, ensuring strict adherence to state regulations and compliance laws. Successfully achieved company objectives of fostering growth and retaining patients through exemplary management practices.
  • Provide comprehensive guidance and support to the team, equipping them with the necessary tools and instructions to deliver unparalleled customer experiences.
  • Successfully manage customer inquiries, complaints, and resolutions, fostering a positive and welcoming environment.
  • Collaborate with cross-functional teams to implement strategies for optimizing sales and enhancing customer satisfaction.
  • Uphold company and state standards and policies while consistently exceeding performance targets and KPIs.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Wellness Advisor

Cresco Labs - Sunnyside
01.2021 - 01.2022
  • Handled customer/patient-facing transactions in a medical retail setting, providing product knowledge upon request to ensure the best medical treatment given the tools.
  • Accomplishments:
  • Provided exceptional customer service as a Budtender/Wellness Advisor at One Plant, which later transitioned to Sunnyside under Cresco Labs' acquisition.
  • Conducted sales transactions and educated customers/patients on the various forms and strains of marijuana, tailored to their specific medical needs.
  • Demonstrated expertise in guiding individuals towards suitable products, fostering trust and satisfaction among clientele.
  • Played an integral role in the smooth transition of operations during the acquisition, ensuring continuity of service excellence and adherence to company standards.
  • Collaborated with team members to maintain a welcoming and informative environment, contributing to the overall success and growth of the dispensary.

Sales Associate

Beall's Outlet
01.2020 - 01.2021
  • Handled responsibilities that encompassed a broad range of customer-facing duties aimed at ensuring a seamless shopping experience and operational efficiency.
  • Accomplishments:
  • Operated cash registers and assisted guests throughout their entire transaction process, from product inquiries to final purchases, consistently delivering exceptional customer service.
  • Maintained a welcoming and organized sales floor environment, actively engaging with guests to understand their needs and preferences, and providing knowledgeable assistance.
  • Demonstrated flexibility and adaptability by offering assistance wherever necessary, including product recommendations, locating items, and addressing customer concerns or inquiries.
  • Played a key role in inventory management by promptly restocking shelves and racks upon the arrival of new shipments, ensuring optimal product availability for customers.

Education

Associate of Arts - General Studies

South Florida State College
Avon Park, FL
01-2025

Skills

  • Problem solving

  • Strategic planning

  • Data entry

  • Financial reporting

  • Event planning

  • Community outreach

  • Team leadership

  • Communication

  • Operations management

  • Customer service

  • Sales presentations

  • Effective selling techniques

  • Sales strategy development

Timeline

Sales Supervisor

Cresco Labs - Sunnyside
12.2024 - Current

Team Lead - Wellness Advisor

Cresco Labs - Sunnyside
01.2022 - 01.2024

Wellness Advisor

Cresco Labs - Sunnyside
01.2021 - 01.2022

Sales Associate

Beall's Outlet
01.2020 - 01.2021

Associate of Arts - General Studies

South Florida State College

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Kaylee Dibble-Sheppard