Kaylee Duran
Lake Havasu City,AZ
Summary
Dedicated and detail-oriented individual with a background in customer service, eager to embark on a rewarding career as a Medical Assistant. Recently completed comprehensive training in medical assisting and equipped with theoretical knowledge of clinical procedures, administrative tasks, and patient care. Skilled in providing exceptional customer service and adept at multitasking in fast-aced environments. Strong communication and interpersonal skills, coupled with a commitment to delivering compassionate care to patients. Eager to apply acquired skills and contribute to a dynamic healthcare team while gaining hands-on experience and furthering professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Bertender
Mudshark Brewery
11.2023 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Provide exceptional service to patrons by being attentive to their individual needs and requests,demonstrating strong communication and interpersonal skills.
- Respond to customer inquiries and concerns professionally and promptly,resolving issues to enhance the overall customer experience.
- Cultivated warm relationships with regular customers.
Waitress
Wagon Master Steakhouse
01.2021 - 11.2023
- Remained calm and poised when dealing with customers or during busy shifts.
- Adapted to a fast paced and high pressure situations during busy shifts,demonstrating resilience,multitasking abilities,and the capacity to remain calm under pressure.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
NHA-CCMA Certified. NHA-CMAA Certified
MedCerts Medical Assistant Program
Livonia, MI08.2024
High School Diploma -
Citrus Hill High School
Perris, CA06.2021
Skills
- Understand basic human anatomy and utilize medical terminology to effectively communicate in a healthcare facility
- Comply with HIPAA/HITECH, OSHA, and CMS and other healthcare regulations and laws as they apply to patient information
- Administer medications and assist with minor procedures
- Record vital signs, take medical histories, and prepare patients and rooms for examinations
- Handle laboratory specimens and provide patient education
- Recognize the importance of infection control and environmental safety in general, specialty and surgical practices
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Server Bertender
Mudshark Brewery
11.2023 - Current
Waitress
Wagon Master Steakhouse
01.2021 - 11.2023
NHA-CCMA Certified. NHA-CMAA Certified
MedCerts Medical Assistant Program
High School Diploma -
Citrus Hill High School
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