Kaylee Ferreira
Bridgewater
Summary
Dynamic leader with a proven track record at In Good Health, enhancing team productivity and customer satisfaction through effective problem-solving and strong leadership. Skilled in patient education and proficient in digital radiographs, prophylaxis and SRP, demonstrating a blend of technical expertise and interpersonal skills to drive positive outcomes.
Overview
7
7
years of professional experience
Work History
Supervisor
In Good Health
09.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Completed store opening and closing procedures and balanced tills.
Customer Service Representative
Shaw's Supermarket
01.2018 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Dental Hygiene
Cape Cod Community College
West Barnstable, MA05-2025
Skills
- Ultrasonic instrumentation
- Local anesthesia administration
- Oral cancer screening
- Patient relationship building
- Patient education
- Infection control
- Digital radiographs
- Dental prophylaxis
- Root planning and scaling expertise
Timeline
Supervisor
In Good Health
09.2020 - Current
Customer Service Representative
Shaw's Supermarket
01.2018 - 03.2020
Associate of Science - Dental Hygiene
Cape Cod Community College
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