Kaylee Filipo-Galeng
Hau'ula,HI
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Complies with food safety and sanitation practices while handling customer requests. Creative problem-solver versed in customer service.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Laie, Hawaii
11.2021 - 05.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
Tourism Assistant/Tour Guide
Alu Like Inc.
Hauula, Hawaii
06.2020 - 08.2020
- Answered questions, pointed out important features, and offered further details to educate visitors.
- Improved operations through consistent hard work and dedication.
- Maintained energy and enthusiasm in fast-paced environments.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Education
High School Diploma -
Kahuku High School
Kahuku, HI05.2022
Skills
- PPE Guideline Compliance
- Dependable and Cooperative
- Managing Orders and Deliveries
- Payment Processing
- Customer Service
- Food and Beverage Service
- Serving and Bussing
Timeline
Crew Member
McDonald's Restaurant
11.2021 - 05.2022
Tourism Assistant/Tour Guide
Alu Like Inc.
06.2020 - 08.2020
High School Diploma -
Kahuku High School
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