Kaylee Finstuen
Mankato,MN
Summary
Proven Assistant Manager at The Blast Soft Serve Northfield, adept in staff training and development, and excelling in customer relations. Enhanced team success through effective task delegation and communication. Demonstrates hardworking ethos and teamwork, fostering long-term professional relationships and driving results. Further build knowledge of working alongside a team as well as older citizens of the community while working as a resident aide at Northfield Retirement Community.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Blast Soft Serve Northfield
03.2021 - Current
- Trained new team members in cash register operation, stock procedures and customer services.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered phones to help customers and resolve basic concerns.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered customer questions and provided store information.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location to prepare team for success.
Resident Aide
Northfield Retirement Community
09.2023 - 03.2024
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Monitored and assisted residents through individual service plans.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Bachelor of Science - Biology - Biomedical Sciences
University of Minnesota - Mankato
Mankato, Minnesota06.2028
High School Diploma -
Northfield Senior High School
Northfield, MN06.2024
Skills
- Product and service knowledge
- Task Delegation
- Staff Training and Development
- Customer Relations
- Money Handling
- Dependable
- Hardworking
- Teamwork and Collaboration Task Prioritization
- Communication Customer Service
- Decision Making Customer Relations
Timeline
Resident Aide
Northfield Retirement Community
09.2023 - 03.2024
Assistant Manager
The Blast Soft Serve Northfield
03.2021 - Current
Bachelor of Science - Biology - Biomedical Sciences
University of Minnesota - Mankato
High School Diploma -
Northfield Senior High School
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